Telecaller & Front Office Receptionist
Lefort Implant Academy – Chengalpattu, Tamil Nadu
Job Type
- Full-Time: 8 hours per day
- Part-Time: 5 hours per day
- Employment Type: Full-time / Part-time
- Department: Front Office, Telecalling & Admissions
- Industry: Dental Education / Healthcare Education
About Lefort Implant Academy
Lefort Implant Academy is a specialized dental implantology training centre focused on providing practical, structured and clinically oriented implantology education for dentists.
We are looking for a Telecaller & Front Office Receptionist who can communicate professionally with dentists, patients, course enquiries and visitors, while efficiently managing telephone enquiries, WhatsApp communication, lead follow-up, reception and basic administrative responsibilities.
The ideal candidate should be confident, polite, target-oriented, organized and comfortable speaking with people over the telephone and in person.
Key Responsibilities1. Telecalling & Lead Management
- Handle incoming and outgoing telephone calls professionally.
- Contact prospective students and enquiries generated through advertisements, social media, website, WhatsApp and other sources.
- Explain Lefort Implant Academy courses, training programs, schedules, fees and admission procedures clearly.
- Follow up regularly with prospective candidates.
- Maintain proper records of all enquiries and follow-up activities.
- Identify serious/interested candidates and convert enquiries into admissions.
- Ensure that no genuine enquiry is left unattended.
- Make follow-up calls according to the assigned follow-up schedule.
- Maintain accurate lead status such as:
- New enquiry
- Contacted
- Interested
- Follow-up required
- Admission confirmed
- Not interested
- Future enquiry
2. Reception & Front Office Management
- Welcome students, dentists, patients, faculty members and visitors professionally.
- Manage the reception desk efficiently.
- Attend telephone calls and direct them to the appropriate person.
- Handle basic visitor coordination and appointment scheduling.
- Maintain a professional and welcoming front-office environment.
- Coordinate with doctors, faculty, management and administrative staff when required.
3. Student Enquiry & Admission Coordination
- Provide accurate information about courses and batches.
- Coordinate registration and admission enquiries.
- Collect required basic candidate information.
- Assist candidates with registration procedures.
- Coordinate payment-related information with the accounts/management team.
- Send course details, brochures, schedules and other approved information through WhatsApp/email.
- Follow up with registered candidates regarding course dates, attendance and other requirements.
4. WhatsApp & Digital Communication
- Respond promptly and professionally to WhatsApp enquiries.
- Send approved course information, brochures, fee details and schedules.
- Maintain organized communication with prospective students.
- Follow up with candidates who have shown interest through WhatsApp.
- Assist in responding to enquiries received through social media and online platforms.
- Escalate technical, clinical or fee-related questions to the appropriate senior person rather than providing incorrect information.
5. Database & Documentation
- Maintain daily enquiry and admission records.
- Update lead information regularly.
- Maintain student contact details accurately.
- Maintain follow-up records.
- Prepare simple daily/weekly reports regarding:
- Number of calls made
- New enquiries
- Follow-ups completed
- Interested candidates
- Admissions generated
- Pending follow-ups
- Ensure confidentiality of student, patient and organizational information.
6. Administrative Support
- Assist management with routine front-office and administrative activities.
- Coordinate communication between students and faculty.
- Assist in preparing course-related communication.
- Maintain basic office records and documents.
- Support seminars, workshops, implant courses and academic events when required.
- Assist with registration and reception during training programs and events.
Accountability
The selected candidate will be directly accountable for:
- Prompt response to every genuine enquiry.
- Proper and timely follow-up of prospective students.
- Accurate maintenance of enquiry and admission records.
- Professional handling of telephone and WhatsApp communication.
- Maintaining a professional front-office experience.
- Supporting conversion of enquiries into confirmed admissions.
- Ensuring that scheduled follow-ups are completed without unnecessary delay.
- Providing only accurate and management-approved information.
- Maintaining confidentiality of candidate, patient and organizational information.
- Submitting assigned daily/weekly reports on time.
Language RequirementsEssential
- Tamil – Fluent
- English – Good communication skills
Preferred / Advantage
- Hindi – Good communication skills
Candidates who can communicate comfortably in Tamil, English and Hindi will be given preference because the academy may receive enquiries from candidates from different parts of India.
Candidate Profile
We are looking for someone who is:
- Friendly and approachable
- Confident in telephone communication
- Good at explaining information clearly
- Patient and polite with enquiries
- Comfortable speaking with professionals such as dentists
- Good at follow-up
- Organized and systematic
- Responsible and punctual
- Comfortable using WhatsApp and basic computer applications
- Willing to learn
- Able to work independently as well as with a team
- Target-oriented without being aggressive
- Professional in appearance and behaviour
Educational Qualification
Minimum: Higher Secondary / Plus Two
Graduates with good communication skills will be preferred.
Candidates with previous experience in any of the following areas will have an advantage:
- Telecalling
- Reception
- Front office
- Hospital/clinic administration
- Healthcare
- Dental/medical field
- Education/training institute
- Customer service
- Sales and admission counselling
Freshers with excellent communication skills may also apply.
Experience
- Freshers may apply.
- 1–3 years of experience in telecalling, reception, customer service, healthcare or education administration will be an advantage.
- Experience in dental clinics, hospitals, medical institutions or educational institutes is preferred.
Working HoursFull-Time
8 hours per day
Part-Time
5 hours per day
Working schedule and weekly off will be discussed during the interview.
Employee BenefitsHealth Insurance
After completion of 1 year of continuous employment, eligible employees will be provided with cashless health insurance benefits, subject to the applicable company policy and insurance terms.
Life Insurance
After completion of 1 year of continuous employment, eligible employees will be provided with life insurance benefits, subject to the applicable company policy and insurance terms.
Professional Growth
The selected candidate will have the opportunity to work in a specialized dental education and implantology training environment and gain experience in:
- Healthcare communication
- Student counselling
- Lead management
- Admission coordination
- Front-office management
- Professional customer service
- Educational program coordination
Performance Expectations
The position is not limited to answering telephone calls.
The candidate is expected to actively contribute to:
Enquiry → Communication → Follow-up → Counselling → Admission → Student Coordination
Performance will be evaluated based on:
- Call handling quality
- Response time
- Follow-up discipline
- Lead database accuracy
- Enquiry conversion
- Admission support
- Professional communication
- Attendance and punctuality
- Overall front-office discipline
Important Requirements
- Good telephone etiquette is essential.
- Candidate must be comfortable making outbound calls.
- Candidate should be comfortable speaking to doctors/dentists professionally.
- Basic computer knowledge is required.
- Knowledge of WhatsApp and email is required.
- Good typing and documentation skills are preferred.
- Candidate should be willing to learn the academy's courses and communication protocols.
- The candidate must maintain confidentiality and professional conduct at all times.
What We Expect From You
We are looking for a person who does not simply “sit at reception and answer calls,” but takes ownership of the complete enquiry and front-office process.
The ideal candidate should think:
“Every enquiry is an opportunity, every follow-up is important, and every visitor should receive a professional experience.”
How to Apply
Interested candidates may apply through Indeed with their updated resume.
Please mention:
- Current location
- Educational qualification
- Previous experience
- Languages known
- Full-time or part-time preference
- Expected salary
Location: Lefort Implant Academy, Chitlpakkam, chennai Tamil Nadu
Position: Telecaller & Front Office Receptionist
Employment: Full-Time / Part-Time
Languages: Tamil + English mandatory; Hindi preferred
Pay: ₹8,642.27 - ₹12,256.23 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
Work Location: In person
