The Sales Coordinator will support the Payment Gateway sales team by managing sales operations, coordinating with banks and internal stakeholders, tracking merchant onboarding, and ensuring smooth execution of sales processes. The role requires strong communication, coordination, and analytical skills to drive business growth and improve customer experience.
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Coordinate with the sales team for merchant acquisition and onboarding activities.
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Track and manage merchant applications, agreements, and KYC documentation.
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Liaise with banking partners, alliance partners, and internal teams for merchant approvals and account activation.
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Maintain and update sales MIS, pipeline reports, and merchant databases.
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Follow up on pending cases and ensure timely closure of merchant onboarding requests.
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Assist the sales team in preparing proposals, pricing sheets, and commercial approvals.
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Coordinate with operations, risk, compliance, and technical teams for seamless merchant integration.
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Monitor merchant activation and transaction status post onboarding.
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Prepare daily, weekly, and monthly sales performance reports.
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Handle merchant queries and provide timely resolutions.
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Support sales campaigns, product launches, and business initiatives.
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Excellent communication and coordination skills.
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Strong knowledge of payment gateway, payment processing, and digital payment solutions.
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Proficiency in MS Excel, PowerPoint, and CRM tools.
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Good analytical and reporting skills.
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Ability to manage multiple tasks and work under deadlines.
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Strong follow-up and stakeholder management skills.
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Graduate in Business Administration, Commerce, Finance, or a related field.
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Experience in Payment Gateway, Fintech, Banking, Acquiring, or Digital Payments industry preferred.
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Merchant onboarding turnaround time (TAT).
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Merchant activation rate.
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Sales pipeline management and reporting accuracy.
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Coordination efficiency with internal and external stakeholders.
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Merchant query resolution TAT.
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Achievement of sales support and operational targets.
Payment Gateway, Fintech, Banking, Merchant Acquiring, Digital Payments, E-commerce Solutions.
