Forward Deployed Engineer – Healthcare RCM
Company
Aivar Innovations
Function
AI Solutions – Forward Deployed Engineering
Experience
8–10+ years total, incl. 5+ years in Healthcare RCM
Aivar is hiring a Forward Deployed Engineer (FDE) – Healthcare RCM to act as our embedded domain expert within large ISV and Enterprise Healthcare RCM accounts. The role is split evenly between presales-style opportunity creation — surfacing use cases and running rapid AI prototypes with our AI/ML engineers to win new scope — and delivery enablement — helping our engineers correctly translate RCM domain logic into production workflow automations on Velogent, our Enterprise Agentic Workflow Automation Platform.
Presales & Opportunity Creation (~50%)
Delivery Enablement (~50%)
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Embed with customer product, ops, and business teams to uncover both stated and unspoken RCM pain points across eligibility, prior auth, coding, claims, denials, AR, and patient billing.
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Partner with AI/ML Engineers to rapidly prototype AI solutions against real workflows, validating domain accuracy and compliance (HIPAA, payer rules) before customer review.
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Demo prototypes directly to customer stakeholders to build credibility and convert them into expanded scope and new opportunities.
Feed structured account insights back to Presales and Leadership to shape the opportunity pipeline.
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Work with Delivery teams building automations on Velogent, decomposing RCM business rules and exceptions into clear, buildable workflow specs.
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Act as the domain QA gate on workflows pre-launch, ensuring they hold up against real-world edge cases, not just the happy path.
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Support scoping and effort estimation by flagging domain complexity early.
Build a reusable playbook of RCM use cases and patterns for other Aivar healthcare accounts.
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8–10+ years total experience, with a minimum of 5 years working directly in Healthcare Revenue Cycle Management (payer, provider, RCM ISV, or RCM BPO/consulting).
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Deep, practitioner-level command of the RCM lifecycle — eligibility, prior auth, coding basics (CPT/ICD/HCPCS), claims submission/adjudication, denials management, AR follow-up, and patient billing.
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Proven track record working directly with enterprise/ISV customers in a forward-deployed, solutions engineering, or domain consulting capacity.
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Working familiarity with AI/ML concepts and modern LLM solutioning (agents, copilots, RAG, workflow automation) — enough to partner credibly with engineers. Deep ML expertise is not required.
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Sharp stakeholder communication — equally comfortable in customer discovery sessions and leadership demos.
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Strong requirements-decomposition skills — able to turn ambiguous domain conversations into crisp, buildable specs.
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High comfort with ambiguity and a fast, iterative, prototype-then-refine working style.
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Prior exposure to workflow automation, RPA, BPM, or agentic platforms is a plus.
