Front Office Executive – Reception & Back Office Operations
Position: Front Office Executive
Number of Positions: 2
Experience: Freshers & Experienced candidates can apply
Location: Guwahati, Assam
Employment Type: Full-time
Job Overview
We are looking for a friendly, professional and well-organized Front Office Executive to manage the Academy's reception and front-desk operations while also supporting day-to-day back-office and administrative activities.
The candidate will be the first point of contact for students, parents, visitors, institutions and other stakeholders and should be able to communicate professionally and handle enquiries efficiently.
Key Responsibilities
- Manage the front desk and reception area of the Academy.
- Welcome and assist students, parents, visitors and official guests.
- Handle incoming phone calls, enquiries, WhatsApp messages and emails.
- Provide information regarding courses, admissions, schedules, facilities and Academy activities.
- Record and maintain details of enquiries and prospective students.
- Coordinate with the Marketing/Admissions team for lead follow-up and conversion.
- Maintain visitor registers, enquiry records and other front-office documentation.
- Schedule appointments, meetings and visits as required.
- Assist students and parents with basic queries and direct them to the appropriate department.
- Maintain proper records of admissions, enquiries and related documents.
- Support the team with data entry, document preparation, scanning, printing and filing.
- Assist in preparing daily/weekly reports and basic MIS.
- Perform basic Excel-based data entry and record maintenance.
- Assist with preparation of letters, notices, forms and other office documents.
- Support management and other departments with general administrative work whenever required.
- Coordinate internal communication between students, staff and departments.
- Maintain a professional and welcoming reception environment.
- Handle other back-office and administrative responsibilities assigned by management.
Required Skills & Qualifications
- Minimum 12th pass; graduation will be preferred.
- Freshers are welcome to apply.
- Previous experience in front office, receptionist, customer service, education or administration will be an advantage.
- Good communication skills in English and Hindi.
- Assamese communication skills will be an added advantage.
- Pleasant, confident and professional personality.
- Basic knowledge of MS Word and MS Excel.
- Comfortable using email, WhatsApp and other digital communication tools.
- Good typing and data-entry skills.
- Ability to maintain records accurately.
- Good organizational and time-management skills.
- Ability to multitask and handle students/visitors professionally.
Preferred Candidate Profile
The ideal candidate should be polite, presentable, patient and approachable, with good communication skills.
Since the position also involves back-office responsibilities, candidates should be comfortable performing both front-desk/customer-facing work and computer-based administrative tasks.
Key Performance Areas (KPIs)
- Front-desk and visitor management
- Handling enquiries professionally
- Accurate maintenance of enquiry and student records
- Timely coordination with the admissions/marketing team
- Data entry and documentation accuracy
- Telephone and WhatsApp communication
- Administrative support
- Student/parent service quality
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
