About TPSTECH
TPSTECH (tpstech.in) is one of India's most trusted IT hardware stores, and we're building it into India's first true IT Store, where a customer can buy anything from a mouse to a multi-GPU AI server, and get genuine products with expert support. Since 2014 we've fulfilled 15,00,000+ orders across 10,000+ products, hold a 4.6★ rating from 1,000+ Google reviews. Unlike a faceless marketplace, our support is human, proactive and trusted, and we're growing the team that delivers it.
About the role
You'll be the human voice customers reach when they're spending anywhere from a few hundred to a few lakh rupees on hardware. Across phone, WhatsApp, email and chat, you'll help them pick the right part, resolve orders and deliveries, handle returns and warranty claims, and follow every issue through to a clean close. Our customers know their hardware, this is a technical, real-time role for someone mature and capable, not a script-reading BPO seat.
What you'll do
- Support customers across phone, WhatsApp, email and chat, promptly, accurately and with genuine care
- Help customers choose the right, compatible product (the correct laptop battery/charger, the right RAM, NAS drive or GPU), often proactively confirming compatibility before an order ships
- Own orders, delivery, returns, replacements, & RMA
- Learn our range well enough to answer real questions on storage, NAS, networking, components, monitors, GPUs and servers, full product training provided.
- Support business (B2B) orders: GST invoicing, high-value orders, in coordination with the team
- Track every ticket and close it within our service timelines; escalate complex cases through the right channel
- Coordinate with catalogue, shipping and vendor teams to get issues resolved
- Keep accurate records and daily trackers.
- Uphold the trust and authenticity that TPSTECH is known for, on every single interaction
What we're looking for
- 1–2 years of hands-on customer support experience, including a voice process — you've handled live customers and stay calm, mature and accountable when someone is frustrated
- A technically curious mind — comfortable with computers and genuinely eager to learn IT hardware in depth, from a mouse to a multi-GPU server
- Clear, confident English and Hindi, written and spoken
- Working knowledge of MS Excel — formulas, sorting, filtering (VLOOKUP/COUNTIF a plus)
- Mature, responsible and organised — takes ownership without being chased
- Based in (or willing to relocate to) Lucknow, and looking for a stable, long-term role
Nice to have
- Support experience in e-commerce, IT hardware, electronics or a technology company
- A personal interest in PC building, NAS, networking or AI/servers
- Familiarity with helpdesk/ticketing tools, Shopify or WhatsApp Business
- Exposure to B2B/GST order handling
Please don't apply if…
✕ You have no prior customer support experience — this isn't a trainee or fresher role
✕ You're not comfortable speaking with customers on calls
✕ You avoid technology or aren't interested in learning technical products in depth
✕ You're looking for a short-term, stop-gap or work-from-home-only role
✕ You can't work on-site in Lucknow, full-time
✕ Your spoken or written English/Hindi isn't strong, clear communication is the heart of this job
What you'll get
- A role at one of India's top IT hardware stores, working with everything from peripherals to cutting-edge AI/server hardware
- Deep product training and a real path to grow into senior support, technical pre-sales or operations
- A close-knit, ambitious team where your work is visible and valued.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Customer support: 1 year (Required)
Language:
Location:
- Lucknow, Uttar Pradesh (Required)
Work Location: In person
