Software: Java, GIT, Rest API, OAuth, PL/SQL, Blue Yonder Discrete
Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture.
Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)
Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite
Blue Yonder WMS (WMS – Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.
Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
Individual to gather and understand the technical reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).
Document learnings and create knowledge articles for repeated cases.
Replicate and maintain customer environments.
Maintain knowledge of customer solution architecture and integration points
Maintain sense of urgency and swiftness with all customer interactions
Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure.
Interact with internal and external stakeholders and reports to management.
Identify areas of improvement and scope of automation on routine tasks or activities
Individuals should be passionate about working with new technologies and products.
Demonstrate ability to learn quickly, have good interpersonal & communication skills– verbal and written.
Drive architecture and designs to become simpler, more robust, and more efficient.
Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
