We are searching for an engaged telemarketer to boost sales by reaching out
to current and possible patients. To this end, the telecaller will be
required to obtain lists of individuals' information and guide them to visit
the clinic. You should also jot down important notes during conversations
to facilitate follow-ups on the CRM.
Responsibilities: Will be responsible for handling outbound and inbound calls from the
prospects and convert them into confirmed patients who will visit the
clinic.
Follow up to ensure that appropriate actions were taken on patients'
requests.
Answer and make calls professionally to provide information about
products and services, take/ cancel orders, or obtain details of
complaints.
Attending regular team meetings to clarify progress and performance-related
expectations.
Maintain the database of the leads regularly, create and
Maintain proper records for all calls on the CRM.
Contact existing patients as well as new prospective leads using scripts
Tele Patient advisor – AK Clinics
Understand the specifications of the patients and give them appropriate
replies.
Address the patients’ uncertainties, grievances, and suggestions on
time.
Qualifications &
Skills:
Excellent verbal and written communication in English.
Having a pleasing personality, should have a working knowledge of MS
Excel & working on the Customer Relationship Management software.
Fresher/ More than 6 months of relevant experience in sales &
counseling
Must be patient, service-oriented, extremely organised, and detail-oriented.
Should be patient and have the ability to engage patients in
conversation.
Timing-9.45am to 7 pm(Flexible Timings)
KRA:
Will be responsible for handling outbound and inbound calls from the
Prospects and convert them into confirmed patients. -70 calls per day
on dialer, Outbound, Inbound, Follow-ups, Closure, sales, and 200 calls
from the tele advisor and 150 calls from TL with standard protocol
100% coordination with the Manager, Team, and Front-end clinic team
Meeting the Walk-in targets at the clinic – Achieve team target of walk-ins
per day at clinics & minimum 15% conversion against the new leads
Leads follow-up and revenue generation
Contact existing patients as well as new prospective leads using scripts
- Calling active or old customers to encourage the purchase of items
Maintaining the database of the leads regularly, creating and
Maintain proper records for all calls on the CRM.
Operations
Answer and make calls professionally to provide information about
products and services, take/ cancel orders, or obtain details of
complaints.
Addressing the patients’ uncertainties, grievances, and suggestions
on time.
Attending and conducting regular team meetings to clarify progress
and performance-related expectations
Understand the specifications of the patients and give them
appropriate replies - Posing questions to comprehend the client
necessities and close sales
Engaging in active listening with callers, confirming or clarifying
information and diffusing angry clients, as needed.
Training
Utilizing software, databases, scripts, and tools appropriately.
Taking part in training and other learning opportunities to expand
knowledge of the company and position
Striving to achieve first call resolution and maintain the quality of
service and same quality expectation with the team also.
Pay: ₹250,000.00 - ₹450,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
