Role & responsibilities
IT Operations Oversight (Across All Locations)
- Monitor the overall health of IT infrastructure across all branches.
- Ensure consistent IT policy implementation nationwide.
- Ensure minimum downtime across locations.
Team Management & Coordination
- Assign and follow up on tasks given to IT team members.
- Review and approve escalated support tickets.
- Mentor, train, and upskill team members.
Network & Systems Monitoring
- Ensure 24/7 uptime of leased lines, and all Broadband internet connections.
- Maintain firewall and network security configurations.
Data Backup & Security Compliance
- Monitor backups for all critical systems across branches.
- Ensure adherence to data protection policies.
- Conduct internal audits on security, patch management, and antivirus compliance.
Project & Vendor Management
- Plan and implement new IT projects (e.g., infrastructure upgrades, ERP rollouts).
- Coordinate with vendors for AMC, software licensing, hardware procurement.
- Review SLAs and escalate issues if not met.
User & Access Management
- Oversee user account lifecycle (creation, modifications, termination).
- Ensure proper access control policies across departments.
- Regularly audit folder permissions and group policies.
Email, Cloud, and Application Admin
- Manage Microsoft 365/Google Workspace administration.
- Approve configuration changes for email, SharePoint, Teams, etc.
- Ensure smooth functioning of core business applications (e.g., Tally, eFreight, eRoyal).
Asset Management & Budget Control
- Approve IT asset allocation and replacements.
- Review and update inventory of laptops, desktops, routers, etc.
Documentation & Reporting
- Maintain updated network diagrams, SOPs, and IT documentation.
Business Continuity & Escalation Handling
- Ensure high availability for all critical systems.
- Act as the escalation point for any IT emergencies across India.
Preferred Candidate Profile
- Minimum 6 years of experience.
- Experience in the logistics industry is an added advantage.
- Flexible to work as required.
Pay: ₹50,000.00 - ₹60,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
