Here’s a quick snapshot of what we are seeking:
- Educational Qualification - Diploma / Bachelor’s Degree in IT, Computer Science, Networking, or related field
- Experience: 2–5 years of experience in IT support, system administration, or infrastructure support
- Location: Sola, Ahmedabad
- Joining: Immediate to early availability preferred
- Experience in handling office IT operations and employee support
- Experience in managing multiple users and systems in a business environment
Technical Requirements
- Knowledge of desktop, laptop, printer, and peripheral troubleshooting
- Basic understanding of networking concepts (LAN, Wi-Fi, router, switch, VPN)
- Experience in Windows installation, formatting, and software configuration
- Understanding of antivirus, backup systems, and endpoint security
- Basic knowledge of server systems and shared network management
Google Workspace Experience (Mandatory)
- Hands-on experience with Google Workspace administration and support
- Gmail account creation and management
- Google Drive access management
- Google Meet and Calendar support
- User access and permission control
- Group email and shared drive management
- Password reset and account recovery support
- Google Workspace security and policy handling
KRA/Job Responsibilities:
1. End User IT Support
- Provide technical support to employees for daily IT-related issues
- Desktop and laptop troubleshooting
- Printer and scanner support
- Email and login issues
- Internet and Wi-Fi connectivity support
- Mobile device basic configuration support
2. System Installation & Configuration
- Install and configure IT systems and software
- Operating system installation
- Software and application setup
- Antivirus installation and updates
- User account and email configuration
3. Network & Infrastructure Support
- Support and monitor office IT infrastructure
- LAN and Wi-Fi management
- Router and switch coordination
- Internet connectivity monitoring
- VPN support
4. Server & Data Management
- Server and data management activities
- Backup monitoring and verification
- Shared folder and access management
- Data storage coordination
5. IT Asset & Inventory Management
- Maintain IT asset records and inventory
- Laptop and desktop tracking
- Asset allocation and return records
- License management
- Warranty and AMC tracking
- Accessory inventory management
6. ERP & Business Application Support
- Support internal business applications and systems
- ERP user support
- Attendance and biometric system support
- CRM and business software assistance
- User access management
7. Vendor Coordination
- Coordinate with external IT vendors and service providers
- Hardware repair follow-up
- Internet service provider coordination
- AMC and support coordination
- Procurement support for IT equipment
- Escalation management
8. Information Security & Compliance
- Ensure basic IT security and compliance practices
- Antivirus and endpoint monitoring
- Password and access control management
- User access removal during exit process
- Data security compliance support
- Basic cybersecurity awareness support
10. Employee Onboarding & Exit Support
- Support IT activities during joining and exit processes
- System allocation and setup
- Email ID creation
- Access provisioning
- Data transfer support
- Access deactivation during exit
Pay: ₹400,000.00 - ₹550,000.00 per month
Benefits:
Application Question(s):
- Tell us about your current role and daily IT responsibilities.
- How many employees/systems have you supported at one time?
- What IT systems/tools are you most confident handling independently?
- Have you managed Google Workspace Admin Console directly? How many users you have managed?
- Current CTC
- Expected CTC
- Notice period
Work Location: In person
