Job Description -Position: Support Executive
Location: Bhubaneswar (Work from Office)
Employment Type: Full-Time
About the Role
We are looking for a proactive and customer-focused Support Executive to assist customers, handle inquiries, coordinate with internal teams, and provide administrative support. The ideal candidate should possess good communication skills, basic computer knowledge, and be eager to learn modern AI tools and business applications.
Key Responsibilities
- Handle customer queries via phone, email, and WhatsApp.
- Provide prompt and professional customer support.
- Coordinate with internal teams to resolve customer issues.
- Manage daily data entry and prepare basic reports.
- Handle email communication and maintain proper documentation.
- Manage and update social media platforms when required.
- Use ChatGPT and other AI tools for daily productivity tasks.
- Work with MS Excel, Word, Google Sheets, and Google Drive.
- Prepare basic presentations and documents.
- Assist in maintaining customer records and follow-up activities.
- Learn company products and provide accurate information to customers.
- Ensure timely follow-up and issue resolution.
Required Skills
- Graduate in any discipline.
- Good knowledge of MS Excel and MS Word.
- Basic knowledge of ChatGPT or AI tools.
- Good computer proficiency.
- Experience with Google Sheets and Google Drive.
- Basic knowledge of Canva is an added advantage.
- Good data entry and reporting skills.
- Ability to handle phone calls professionally.
- Strong customer support and follow-up skills.
- Good communication skills in English and Hindi (additional regional language is a plus).
- Quick learner with a positive attitude.
- Responsible, organized, and self-motivated.
Preferred Qualifications
- 1–2 years of experience in Customer Support, Back Office, or Administration.
- Freshers with excellent communication and computer skills are encouraged to apply.
- Salary - ₹10,000.00 - ₹12,000.00 per month (Negotiable)
- Job Types: Full-time, Fresher
Job Type: Full-time
Pay: ₹10,000.00 - ₹12,000.00 per month
Work Location: In person
