Company Description
Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
Job Description
Main Duties:
Administration
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Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.
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Departmental Systems: Set up systems to ensure implementation of organisational standards of guest and associate satisfaction.
Customer Service
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Set up systems, train and implement the same to ensure meeting of required standards of guests satisfaction
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Track Guest Satisfaction scores on a monthly basis and focus on areas of deficiency
Financial
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Optimum Stock Management: Ensuring the timely ordering of all supplies to minimize overstocking or unavailable items by setting up a system with the Purchase Manager.
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Production and implementation of annual budgets to ensure organizational profitability
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Managing, monitoring and controlling all inventories of operating equipment, linen and uniforms ensuring par stocks are maintained and costs are controlled.
Operational
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Resource Management to maximize performance and efficiency : Optimum ordering and efficient management of all resources available
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Compliance with Health & Safety Legislations : Training and implementation of all applicable policies
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Writing & Implementing Policies and Procedures: Ensuring adequate training is imparted to all associates.
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Ensuring all departmental communication standards are met
Personnel
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Hiring of team members, as per the HR plan of the organization
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Devising, Implementing & Delivering in-house training to ensure high level of employee satisfaction and efficiency.
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Creating an environment promoting employee loyalty & pride and encouraging associates to have high levels of commitment.
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Ensuring redressal of any associate complaints / issues
