Job Summary
We are looking for a professional and Patient-focused Call Center Executive to handle inbound and outbound calls, assist customers with their queries, provide accurate information, and ensure a positive Patients experience.
Key Responsibilities
- Handle inbound and outbound Patients calls professionally.
- Respond to customer queries and provide accurate information.
- Schedule and confirm appointments, where applicable.
- Follow up with Patients regarding appointments, enquiries, or services.
- Record Patients interactions and update information in the system.
- Resolve Patients complaints and escalate complex issues to the concerned department.
- Maintain a high level of Patients service and professionalism.
- Coordinate with internal departments to resolve Patients concerns.
- Follow company policies, procedures, and communication standards.
Job Types: Full-time, Permanent
Pay: ₹17,000.00 - ₹20,000.00 per month
Education:
Experience:
- Technical support: 1 year (Preferred)
- tele sales: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
Work Location: In person
