Job Description
Organization: Rainbow International School
Department: Admissions – Head Office
Position: Client Relationship Executive
Location: Head Office, Thane, Manpada
Job Summary
Rainbow International School is looking for a proactive and persuasive Client Relationship Executive to join our Head Office Admissions team. The role primarily involves handling inbound and outbound calls, engaging with prospective parents, nurturing admission leads, and converting them into school walk-ins. The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to achieve admission conversion targets.
Key Responsibilities
- Handle inbound and outbound calls with prospective parents.
- Contact and follow up on admission leads provided by the organization.
- Counsel parents over the phone regarding the school's curriculum, facilities, admission process, and available programs.
- Build rapport with prospective parents and address their queries professionally.
- Convert enquiries into confirmed school visit appointments (walk-ins).
- Maintain regular follow-ups with prospective parents until the walk-in is scheduled.
- Update and maintain accurate records of all interactions in the CRM system.
- Coordinate with school admission teams regarding scheduled appointments.
- Ensure timely follow-ups and maintain high lead conversion rates.
- Prepare daily call reports and update admission lead status.
Key Performance Indicators (KPIs)
- Number of calls made per day.
- Lead follow-up turnaround time.
- Walk-in conversion percentage.
- Appointment scheduling targets.
- CRM data accuracy and timely updates.
Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in telecalling, customer relationship management, admissions, inside sales, or customer service.
- Experience in the education sector is preferred but not mandatory.
Required Skills
- Excellent verbal communication in English, Hindi, and Marathi (preferred).
- Strong persuasion and relationship-building skills.
- Good telephone etiquette and active listening skills.
- Ability to handle multiple leads and prioritize follow-ups.
- Basic knowledge of MS Office and CRM software.
- Self-motivated, target-oriented, and organized.
Working Location
Rainbow International School – Head Office, Thane
Compensation
Salary will be based on qualifications, experience, and performance.
Thane candidates highly preferred.
Freshers with great communication skills are welcome
Join Rainbow International School and become a key part of our Central Admissions Team by helping prospective parents take the first step towards becoming a part of the Rainbow family.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
