A customer support executive for a freight forwarding company typically has responsibilities that include:
Customer communication: Responding to customer inquiries by phone or email, and keeping customers informed of shipment status
Order management: Creating and managing orders for new shipments, and coordinating cartage with the transport and client
Document preparation: Sending pre-alerts, manifests, arrival notices, and other documents
Customs clearance: Monitoring customs clearance and following up on missing documents
Invoice and payment management: Sending invoices to clients and following up on payment, and sending payment requests for COD payments
Freight rate benchmarking: Benchmarking freight rates and negotiating rate structures
Service issue analysis: Collecting and analyzing service issue and carrier quality information
Customer satisfaction: Being fully responsible for customer satisfaction
Continuous improvement: Actively driving continuous improvement opportunities
Some skills and qualifications that are often sought for customer support executives in freight forwarding include:
Knowledge of international logistics and freight forwarding
Excellent verbal and written communication skills
Interpersonal skills
Teamwork skills
Proficiency in MS office
Prior experience in a customer support role in a logistics company
Job Types: Full-time, Permanent
Pay: From ₹45,000.00 per month
Benefits:
Work Location: In person
