E-commerce Operations & Customer Engagement Executive / Intern
We are looking for a motivated and detail-oriented person to join our team and support the day-to-day e-commerce operations, customer support, and WhatsApp marketing activities.
This is a hands-on role where you will get exposure to different areas of an online business, including order management, customer communication, website operations, campaign execution, and customer retention.
Freshers and interns are welcome to apply. Training and guidance will be provided.
Key Responsibilities
E-commerce Operations
- Manage and monitor day-to-day online store activities.
- Check incoming orders and coordinate for smooth processing and fulfillment.
- Track cancellations, returns, exchanges, refunds, and delivery-related issues.
- Coordinate with warehouse and logistics teams to resolve order-related issues.
- Check website products, pricing, stock availability, banners, and other basic updates.
- Identify operational issues and ensure they are followed up and resolved.
- Maintain daily operational records and reports.
Customer Support
- Handle customer queries through WhatsApp, phone, email, and other channels.
- Assist customers with product, order, delivery, payment, return, exchange, and refund-related queries.
- Follow up on pending customer issues until they are resolved.
- Maintain clear, polite, and professional communication with customers.
- Understand common customer concerns and share useful feedback with the team.
WhatsApp Marketing & Campaigns
- Assist in planning and executing WhatsApp campaigns.
- Send campaigns for offers, promotions, new launches, product recommendations, and other marketing activities.
- Help create customer segments based on customer behaviour and purchase history.
- Execute campaigns using WhatsApp marketing platforms.
- Monitor campaign performance such as delivery, reads, clicks, responses, and sales.
- Assist with retention campaigns such as abandoned cart, repeat purchase, inactive customer, and product-specific campaigns.
- Support testing different messages, offers, and customer segments to improve campaign performance.
Reporting & Team Coordination
- Maintain basic daily and weekly reports.
- Track important e-commerce and campaign-related numbers.
- Coordinate with marketing, warehouse, logistics, and other teams when required.
- Follow up on assigned tasks and ensure timely completion.
- Suggest improvements whenever you identify an issue or opportunity.
What We Are Looking For
- 0–2 years of experience in e-commerce, customer support, digital marketing, or a related field.
- Freshers and interns are encouraged to apply.
- Good communication skills in English and/or Malayalam.
- Comfortable communicating with customers through WhatsApp and other channels.
- Basic knowledge of computers, Google Sheets/Excel, and online tools.
- Willingness to learn e-commerce and digital marketing.
- Good attention to detail and ability to follow up on tasks.
- Ability to handle multiple day-to-day tasks in an organised manner.
- Proactive attitude and willingness to take ownership.
- Basic knowledge of social media, WhatsApp marketing, or e-commerce platforms is an advantage, but not mandatory.
Who Should Apply?
This role is suitable for someone who wants to build practical experience in e-commerce, digital marketing, customer retention, and online business operations.
We are looking for someone who is willing to learn, takes responsibility for their work, communicates well, and is comfortable working in a fast-moving environment.
Experience: 0–2 years / Freshers / Interns
Employment Type: Full-time / Internship
Location: Kakkanchery , Malappuram
Pay: ₹6,000.00 - ₹10,000.00 per month
Work Location: In person
