About the Role
We are seeking a detail-oriented and proactive Operations Executive to support the end-to-end processing of investment recovery cases. The role involves coordinating with clients, maintaining documentation, liaising with regulatory authorities, registrars, transfer agents, and internal teams to facilitate the recovery of unclaimed investments, shares, dividends, mutual funds, insurance proceeds, and other financial assets.
The ideal candidate should possess strong organizational skills, excellent communication abilities, and a keen eye for documentation and compliance.
Key ResponsibilitiesCase Management & Operations
- Handle end-to-end processing of investment recovery cases.
- Review client documents and ensure completeness and accuracy.
- Prepare, maintain, and update case files and operational records.
- Track case progress and ensure timely follow-up with stakeholders.
- Coordinate with clients for collection of required documents and information.
Documentation & Compliance
- Verify KYC documents and supporting paperwork.
- Prepare applications, affidavits, indemnities, declarations, and other required documentation.
- Ensure compliance with regulatory and procedural requirements.
- Maintain accurate records of client submissions and approvals.
Stakeholder Coordination
- Liaise with Registrars & Transfer Agents (RTAs), depositories, companies, legal representatives, and regulatory authorities.
- Coordinate with internal legal, compliance, and client servicing teams.
- Follow up on pending cases and resolve operational bottlenecks.
Client Support
- Provide regular updates to clients regarding case status.
- Address client queries and concerns in a professional manner.
- Maintain high levels of client satisfaction throughout the recovery process.
MIS & Reporting
- Update CRM and operational databases regularly.
- Generate periodic reports on case status, recovery progress, and operational metrics.
- Maintain turnaround time and productivity standards.
Required Qualifications
- Bachelor's Degree in Commerce, Business Administration, Finance, Law, or related field.
- Certification in financial services or operations management is an added advantage.
Experience
- 1–4 years of experience in operations, financial services, investor services, compliance, legal documentation, banking operations, or related fields.
- Experience in IEPF claims, share recovery, investor services, demat processes, or registrar operations will be preferred.
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
