The Customer Care Executive will be responsible for handling customer interactions across
multiple channels, including phone calls, WhatsApp/Interakt chats, and emails. The Role
requires strong communication skills, multitasking abilities , and proficiency in customer
support tools to ensure timely and effective resolution of queries and complaints.
Key Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Handle query resolution efficiently through chat and call channels.
- Maintain accurate records of customer interactions and transactions.
- Resolve customer complaints and escalate complex issues to the relevant department.
- Coordinate with other teams to ensure smooth order processing and delivery.
- Update customers with product information, order status, and promotional offers.
- Work on Microsoft Word and Excel for reporting and documentation purposes.
- Adapt quickly to new calling, messaging, and CRM software tools.
- Handle multiple tasks efficiently without compromising quality.
Qualifications:
Fluency in both English and Hindi (spoken and written).
- Proficiency in Microsoft Word and Excel.
- Experience with calling and messaging software
- Strong multitasking and organizational skills.
- Ability to remain calm and professional under pressure.
- Good listening skills and customer-centric attitude.
- Minimum qualification: Graduate or equivalent.
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
