We are looking for a professional, courteous, and guest-focused Front Office Executive to join our hotel team. The ideal candidate should have excellent communication skills, a polished personality, and experience in delivering high-quality guest service.
Key Responsibilities
- Welcome and greet guests with a warm and professional attitude/Client Covertions
- Handle guest check-in and check-out efficiently.
- Manage reservations, room allocations, and guest requests.
- Provide accurate information about hotel facilities, services, and local attractions.
- Handle guest queries, feedback, and complaints professionally.
- Coordinate with Housekeeping, Food & Beverage, and other departments to ensure smooth guest service.
- Maintain accurate guest records and front-office documentation.
- Handle billing, payments, and related front-office transactions.
- Follow hotel standards and procedures for guest service and safety.
- Maintain a professional appearance and uphold 5-star hospitality standards at all times.
Requirements
- Previous experience in Front Office / Guest Relations in a 4-star or 5-star hotel preferred.
- Excellent verbal and written communication skills.
- Pleasant personality and strong customer-service orientation.
- Good knowledge of English; additional languages are an advantage.
- Ability to handle guest complaints and difficult situations calmly.
- Good computer skills and familiarity with hotel PMS software.
- Strong interpersonal and organizational skills.
- Willingness to work flexible shifts, including weekends and holidays.
Ideal Candidate
A confident and well-groomed hospitality professional who can create a memorable first impression, communicate effectively with guests, and consistently deliver exceptional
Pay: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Kochi, Kerala (Kochi): Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you available for immediate joining?
Experience:
- Guest Relation: 2 years (Preferred)
Language:
Work Location: In person
