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L1 Desktop Support Engineer

IT HOC TECHNOLOGIES
Chakan, Pune, Maharashtra

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Job details

Full-time
2 days ago

Benefits

Paid sick time

Qualifications

Microsoft Outlook
Windows
Microsoft Office
Bachelor's degree
ServiceNow
Customer support
Diploma
Communication skills
Active Directory

Full job description

Provide L1 support for desktops, laptops, printers, and peripherals.
Install & troubleshoot Windows OS, MS Office, and Outlook.
Diagnose hardware & software issues.
Configure printers, email, and basic network connectivity.
Perform domain joining and basic Active Directory user support.
Log and update tickets in ITSM tools (ServiceNow/ManageEngine).
Escalate complex issues to L2 teams.
Ensure timely issue resolution as per SLA.
Good communication and customer support skills.

Experience: 1-3 Years
Qualification: Diploma / Graduate (IT/CS)

Benefits:

Paid sick time

Work Location: In person

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