Role description
Job Title
Senior ServiceNow Developer – CMDB, CSDM & Integrations
5+ Years
Open / PAN India (Noida, Gurgaon, Pune, Bangalore, Kochi, Chennai, Hyderabad, Trivandrum)
Must-Have Skills
- 5+ years of hands-on experience in ServiceNow Development and Administration with enterprise-scale implementations.
- Strong expertise in CMDB, including:
- CI Class Modeling
- CI Relationships
- Identification & Reconciliation Engine (IRE)
- Reconciliation Rules
- Data Sources
- Transform Maps
- CMDB Health
- Hands-on experience implementing and governing Common Service Data Model (CSDM).
- Strong experience in designing and developing ServiceNow integrations using:
- REST APIs
- SOAP
- IntegrationHub (Flows, Actions, Spokes, ETL)
- Service Graph Connectors
- Scripted REST APIs
- MID Server
- Experience integrating data from Discovery, Service Mapping, cloud platforms, monitoring tools, asset systems, and third-party applications.
- Strong understanding of CMDB Governance, including:
- Data Ownership
- Lifecycle Management
- Data Certification
- Normalization
- Duplicate Remediation
- Data Quality Controls
- Strong development skills in:
- JavaScript
- Glide APIs
- HTML
- CSS
- XML
- ServiceNow Scripting
- Experience developing Scoped Applications and custom applications on the ServiceNow platform.
- Experience creating and maintaining:
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- Data Policies
- Flow Designer Flows
- IntegrationHub Spokes
- Strong understanding of infrastructure domains, application dependencies, and CI relationship modeling.
- Excellent analytical, troubleshooting, stakeholder management, and communication skills.
- ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) (or equivalent expertise).
Good-to-Have Skills
- ServiceNow CMDB, CSDM, and Integration Micro-Certifications.
- Experience with:
- Service Graph Connectors
- Multisource CMDB
- CMDB Data Manager
- Data Certification
- IntegrationHub ETL
- Experience conducting CSDM adoption assessments, maturity roadmaps, and legacy service model migrations.
- Knowledge of cloud and infrastructure platforms such as:
- AWS
- Azure
- VMware
- Kubernetes
- Network Devices
- Databases
- Experience with Flow Designer and low-code/no-code capabilities.
- Ability to conduct technical workshops and mentor development teams.
Key Responsibilities
- Design, develop, configure, and implement scalable ServiceNow platform solutions.
- Lead CMDB architecture, governance, and continuous improvement initiatives.
- Implement and operationalize CSDM across business applications, technical services, service offerings, and foundation data.
- Design and maintain CI classes, relationships, lifecycle states, reconciliation rules, and data quality processes.
- Configure and improve CMDB Health, compliance, completeness, correctness, and certification.
- Develop enterprise integrations using REST, SOAP, IntegrationHub, MID Server, Service Graph Connectors, and ETL.
- Build and maintain custom applications, workflows, business rules, client scripts, and Flow Designer automations.
- Implement platform security, ACLs, roles, and secure integration practices.
- Monitor platform performance, scalability, technical debt, and upgrade readiness.
- Conduct code reviews, provide technical leadership, and mentor developers.
- Collaborate with business, infrastructure, security, and governance teams to deliver enterprise ServiceNow solutions.
- Stay updated with ServiceNow platform releases, CMDB/CSDM best practices, and emerging capabilities.
Job Title
Senior ServiceNow Developer
5+ Years
Open / PAN India (Noida, Gurgaon, Pune, Bangalore, Kochi, Chennai, Hyderabad, Trivandrum)
Must-Have Skills
- 5+ years of hands-on experience in ServiceNow Development, including enterprise-scale ITOM implementations.
- Strong expertise in the following ServiceNow ITOM modules:
- Discovery
- Service Mapping
- Event Management
- Cloud Management
- Orchestration
- Strong experience developing workflow automation using:
- Flow Designer
- Business Rules
- Script Includes
- Client Scripts
- Hands-on experience configuring and managing:
- MID Server
- Discovery Schedules
- Discovery Patterns
- Credentials
- Service Mapping
- Strong understanding of:
- CMDB Architecture
- Configuration Management
- Service Dependency Mapping
- Discovery & Reconciliation
- Experience integrating ServiceNow with enterprise monitoring, infrastructure, cloud, and management platforms using:
- REST APIs
- IntegrationHub
- Web Services
- Strong JavaScript and ServiceNow scripting experience.
- Experience with infrastructure automation and monitoring integrations.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent stakeholder management, communication, and technical leadership skills.
- Experience working in Agile/Scrum delivery environments.
- ServiceNow Certified System Administrator (CSA) – Required.
- ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) – Required.
- ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM) – Required.
Good-to-Have Skills
- Experience with public cloud platforms:
- AWS
- Microsoft Azure
- Google Cloud Platform (GCP)
- Experience integrating ServiceNow with enterprise monitoring and observability tools.
- Knowledge of:
- DevOps practices
- CI/CD pipelines
- Infrastructure as Code (IaC)
- ITIL Foundation Certification.
- Experience leading enterprise-scale ServiceNow implementations.
- Experience mentoring developers and conducting code reviews.
Key Responsibilities
- Design, develop, configure, and implement scalable ServiceNow ITOM solutions.
- Develop and enhance ServiceNow capabilities across Discovery, Service Mapping, Event Management, Cloud Management, and Orchestration.
- Design and implement workflow automation using Flow Designer and ServiceNow scripting.
- Configure and maintain Discovery schedules, MID Servers, credentials, and Service Mapping.
- Ensure CMDB data integrity through effective discovery, reconciliation, and dependency mapping.
- Configure Event Management rules, correlation, event processing, and service health dashboards.
- Develop and maintain integrations with enterprise infrastructure, monitoring, cloud, and management platforms using REST APIs, IntegrationHub, and Web Services.
- Troubleshoot platform, integration, and automation issues while optimizing system performance and scalability.
- Conduct code reviews, mentor junior developers, and ensure adherence to ServiceNow development standards and best practices.
- Collaborate with ITSM, Infrastructure, Cloud, DevOps, Security, and Architecture teams to deliver enterprise ServiceNow solutions.
- Maintain technical documentation and support continuous improvement through adoption of new ServiceNow ITOM capabilities.
Skills
ServiceNow, REST, Workflow Automation
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
