- Responsible for facilitating relationships with employees and unions across regions with the aim of building a positive and engaged work environment.
- Develop and recommend new or modified policies and procedures and assure legal compliance with applicable HR-related laws across regions.
- Coordinate with HR and leadership from other functions on employee/industrial relations, and compliance related matters.
Strategic Activities
- Manage relationships with unions & ensure that the company's treatment of employees is consistent with its core business values and objectives
- Investigate and resolve complex or critical industrial relations (IR) issues in a timely and effective manner
- Plan and conduct trainings across the organization to educate the employees and leadership on various compliance related issues and disciplinary proceedings
- Coordinate with various functions to identify employee needs & develop grievance handling systems to drive employee first culture across the organization
Employee Relations & Compliance
- Ensure mutual trust and good relationships between the employer, unions, and other associated bodies
- Handle and manage grievances and complaints across regions and counsel the leadership for resolution of issues, when required
- Escalate any major employee/union issues to the Head of Employee Relations
- Manage and guide the team responsible for drafting corporate policies and guidelines across regions and seek the appropriate approvals
- Responsible for coordinating and completing the requirement for compliance to all statutory government regulations across regions
- Analyze, collate, and collect employee feedback across all levels and regions on a regular basis to measure effectiveness and make necessary recommendations for continuous improvement
- Manage external vendors across regions for compliance training
- Responsible for assisting in employee dispute resolution procedures across regions and take appropriate actions to correct any employee grievances
- Act as a lead when dealing with disciplinary cases/issues
- Responsible for drafting various compliance related letters and documents
- Liaison with Local / Govt Authorities for getting approvals, clearances, NOCs as required
- Ensure that the current policies and procedures are compliant and make necessary modifications in case of non-compliance
- Review and approve all major IR related material to the employee/organization
- Keep abreast of best-in-class aviation industry trends and set up specialized employee relations policies & processes for Cabin Crew and Pilots
Team Management
- Lead the team and provide direction on execution / implementation of tasks across regions by prioritizing functional and organizational goals accordingly
- Support, nurture and develop the team members’ skills in all Employee Relations aspects.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
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