Job Summary:
The Food & Beverage Manager is responsible for overseeing all food and beverage operations within a hotel, restaurant, resort, club, or hospitality establishment. This role ensures exceptional guest experiences, maintains high service standards, manages staff, controls costs, and maximizes revenue while ensuring compliance with health and safety regulations.
Key Responsibilities
Operations Management
Oversee daily food and beverage operations.
Ensure high-quality food, beverage, and service standards are maintained.
Monitor customer satisfaction and resolve guest complaints promptly.
Coordinate with kitchen, service, and purchasing departments.
Develop and implement standard operating procedures (SOPs).
Qualifications
Bachelor's degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field.
3–7 years of experience in food and beverage operations, with supervisory or management experience preferred.
Knowledge of food safety regulations and hospitality standards.
Proficiency in POS systems, inventory management, and Microsoft Office.
Skills & Competencies
Leadership and team management
Customer service excellence
Financial and budget management
Communication and interpersonal skills
Problem-solving and decision-making
Time management and organizational skills
Inventory and cost control
Conflict resolution and negotiation
Key Performance Indicators (KPIs)
Guest satisfaction scores
Food and beverage revenue growth
Labor cost percentage
Food cost percentage
Inventory turnover
Employee retention rate
Health and safety compliance scores
Profitability targets
Staff Management
Recruit, train, supervise, and evaluate F&B staff.
Prepare work schedules and manage labor costs.
Conduct performance reviews and provide coaching.
Foster teamwork and maintain a positive work environment.
Ensure staff compliance with company policies and service standards.
Financial Management
Prepare and manage departmental budgets.
Monitor food and beverage costs and control waste.
Analyze sales reports and profitability.
Implement strategies to increase revenue and improve margins.
Manage inventory levels and purchasing activities.
Customer Service
Ensure excellent guest service and hospitality standards.
Handle customer feedback and complaints effectively.
Develop initiatives to enhance guest satisfaction and loyalty.
Monitor service quality and implement continuous improvements.
Health, Safety & Compliance
Ensure compliance with food safety, hygiene, and sanitation regulations.
Conduct regular inspections of dining and kitchen areas.
Maintain workplace health and safety standards.
Ensure compliance with licensing and legal requirements.
Marketing & Business Development
Develop promotions, special events, and menu strategies.
Collaborate with marketing teams to drive sales.
Monitor market trends and competitor activities.
Identify opportunities for business growth and service enhancement.
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Food provided
- Provident Fund
Education:
Work Location: In person
