Job Description – Guest Relationship Executive (GRE)
Company: TATRA
Position: Guest Relationship Executive (GRE)
Department: Sales & Customer Experience
Location: Bengaluru, Karnataka
Experience: 1–3 years in Front Office, Customer Service, Hospitality, or Real Estate (Real Estate
experience preferred)
Employment Type: Full-Time
About TATRA
TATRA is a leading real estate development and advisory company specializing in project
marketing, sales management, capital solutions, and strategic project execution. We are committed
to delivering exceptional customer experiences at every touchpoint and creating lasting
relationships with our customers.
Job Summary
The Guest Relationship Executive (GRE) will be the first point of contact for customers visiting
TATRA's project sites and sales offices in Bengaluru. The role is responsible for delivering a warm,
professional, and memorable customer experience by welcoming visitors, coordinating site visits,
supporting the sales team, and ensuring smooth front-office operations.
Key Responsibilities
Customer Reception & Experience
- Welcome all walk-in customers, channel partners, and corporate visitors in a courteous and
- professional manner.
- Register visitors in the CRM or visitor management system and maintain accurate records.
- Understand customer requirements and direct them to the appropriate Sales Executive.
- Ensure customers are comfortable throughout their visit and provide refreshments as per
company standards.Site Visit CoordinationCRM & Administrative SupportFront Office Managementpresentable condition.Coordinationcampaigns.Bachelor's degree in any discipline.1–3 years of experience in customer service, front office, hospitality, aviation, retail, or real estate.Experience in a real estate sales office or premium customer-facing environment will be anadvantage.Required SkillsExcellent communication skills in English and Kannada (Hindi is an added advantage).Pleasant personality with a professional appearance and positive attitude.Strong interpersonal and customer service skills.Excellent telephone etiquette and front-office management skills.Basic knowledge of Microsoft Office (Word, Excel, Outlook).Ability to multitask and work efficiently in a fast-paced environment.Strong organizational and coordination skills.KPIsCustomer greeting and service quality.Visitor registration accuracy and CRM compliance.Customer satisfaction and feedback scores.Timely coordination of site visits and appointments.Front office presentation and operational efficiency.Response time to walk-in and telephone enquiries.Preferred Candidate ProfileCustomer-focused with a warm and approachable personality.Well-groomed, confident, and professional in appearance.Excellent relationship-building and communication skills.Strong attention to detail and organizational ability.Team player with a proactive and positive attitude.Willingness to work on weekends and public holidays, with weekly offs as per company policy.Compensation & BenefitsCompetitive salary based on experience.Performance incentives linked to customer service and business support.Medical insurance and statutory benefits.Career growth opportunities within Sales, CRM, and Customer Experience functions.Professional training and continuous learning opportunities.Why Join TATRA?At TATRA, the Guest Relationship Executive is more than a receptionist—they are the face of ourbrand. This role is ideal for professionals who are passionate about creating exceptional firstimpressions, delivering outstanding customer experiences, and contributing to the success ofpremium real estate projects across Bengaluru.
- Maintain a premium customer experience aligned with TATRA's brand values.
- Coordinate customer appointments and site visits with the sales team.
- Assist in organizing project presentations and walkthroughs.
- Ensure sales materials, brochures, price lists, and project information are readily available.
- Coordinate transportation for site visits when required.
- Update customer enquiries and walk-in details in the CRM system.
- Prepare daily visitor reports and enquiry summaries.
- Follow up with customers for feedback after their site visit, where assigned.
- Coordinate with the pre-sales team for lead allocation and scheduling.
- Maintain the reception area, sales gallery, and customer lounge in a clean, organized, and
- Ensure marketing collateral, signage, and display materials are well maintained.
- Handle incoming calls and route enquiries to the appropriate department.
- Manage meeting room bookings and visitor appointments.
- Work closely with the Sales, Pre-Sales, Marketing, CRM, and Administration teams.
- Support the execution of project launch events, customer engagement activities, and promotional
- Assist during exhibitions, weekend events, and special sales initiatives.Eligibility Criteria
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
