Job Title: Customer Support Executive – HUG Team (Civil Engineering Background)
Location: Coimbatore
Job Type: Full-Time
Experience Required: 2–4 Years
Department: Customer Support / Customer Success
Job Summary
We are seeking a proactive and customer-focused Customer Support Executive to join our HUG Team. The ideal candidate will have 2–4 years of experience in customer support, customer success, or technical support, along with a background in Civil Engineering. This role involves assisting customers, resolving technical and service-related queries, coordinating with internal teams, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle customer inquiries through phone, email, chat, and support ticketing systems.
- Provide timely and accurate responses to customer questions related to civil engineering products, services, or project requirements.
- Understand customer concerns and offer effective solutions while maintaining a professional and positive attitude.
- Coordinate with engineering, operations, and sales teams to resolve customer issues efficiently.
- Track, monitor, and follow up on customer requests to ensure successful closure.
- Maintain detailed records of customer interactions and support activities.
- Assist customers with product usage, documentation, and technical guidance.
- Escalate complex issues to the appropriate departments when necessary.
- Collect customer feedback and share insights to improve products and services.
- Meet defined customer satisfaction, response time, and resolution targets.
Required Qualifications
- Bachelor's Degree or Diploma in Civil Engineering.
- 2–4 years of experience in Customer Support, Customer Service, Customer Success, or Technical Support.
- Strong understanding of civil engineering concepts, construction processes, drawings, BOQs, materials, or project workflows.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to manage multiple customer requests simultaneously.
- Proficiency in MS Office and CRM/support ticketing tools.
- Customer-centric mindset with a focus on delivering exceptional service.
Preferred Skills
- Experience supporting customers in construction, infrastructure, engineering, or related industries.
- Familiarity with AutoCAD, project management software, or construction technology platforms.
- Experience handling technical customer queries and issue resolution.
- Ability to work collaboratively in a fast-paced environment.
What We Offer
- Competitive salary and performance incentives.
- Career growth and learning opportunities.
- Collaborative and supportive work environment.
- Exposure to innovative civil engineering and construction solutions.
Indeed Screening Questions
- Do you have a Degree or Diploma in Civil Engineering?
- How many years of customer support experience do you have?
- Have you worked with customers in the construction, engineering, or infrastructure industry?
- Are you comfortable handling customer queries via phone, email, and chat?
- Are you available to work from Coimbatore?
Experience: 2–4 years
Education: Diploma/Bachelor's in Civil Engineering
Work Location: In-person / Hybrid / Remote (as applicable)
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
