Job Summary:
Managing the daily operation of the call centre to meet sales targets and in line with the Company's
objectives and strategies:
● Develop procedures and policies for the sales team to ensure target achievement.
● Set key performance indicators (KPIs) for the team to meet sales targets.
● Create effective call scripts and sales promotions to attract and engage customers.
● Analyze sales data to improve processes, ensure proper resource allocation, and
maximize efficiency and customer satisfaction.
● Monitor random calls to enhance quality, minimize errors, and track operational
performance.
● Ensure all relevant communications and data are updated and recorded accurately.
● Review staff performance, identify coaching needs, and plan coaching sessions.
● Handle the most complex customer complaints or inquiries.
● Support subordinates in resolving difficult issues and provide appropriate directions.
● Propose staffing changes, including hiring, promotions, demotions, vacations, leaves of absence, and terminations.
Requirements:
● Graduate in any discipline (10+2+3 education system)
● 8+ years in Tele-Sales (Outbound)
● Healthcare background will be an added advantage.
● Young, fast action, dynamic & professional in actions;
● Proficient in English with 6 years of experience in a similar position, managing teams of 50 or more members.
● Strong coaching and leadership skills, with the ability to motivate employees and
communicate effectively at all organizational levels.
● Experience in team management systems, with strong analytical thinking and a
data-driven approach to evaluation.
● Highly responsible towards sales task
● Familiarity with a start-up environment and strong reporting skills are preferred
● Evaluate staff on KPIs at year-end and set new KPIs for the following year.
● Prepare daily sales reports.
● Motivate and retain staff.
Job Types: Full-time, Permanent
Pay: ₹100,000.00 - ₹175,000.00 per month
Benefits:
Work Location: In person
