Job Summary
We are looking for a proactive and responsible IT Support & Operations Executive to provide day-to-day technical support and assist in managing key operational workflows across the organization. The ideal candidate should have a basic understanding of IT hardware, operating systems, software, printers, and networking, while also being capable of handling administrative and operational responsibilities such as fuel management, vehicle maintenance tracking, and FASTag monitoring.
Key Responsibilities
IT Support
* Perform basic troubleshooting of desktops, laptops, printers, scanners, and other IT peripherals.
* Install, configure, and maintain Windows operating systems and commonly used software applications.
* Diagnose and resolve basic hardware and software issues.
* Configure and troubleshoot printers, scanners, and network printing.
* Perform basic network troubleshooting, including LAN, Wi-Fi, and internet connectivity issues.
* Maintain IT asset inventory and ensure proper documentation.
* Coordinate with vendors for hardware repairs, warranty claims, and equipment procurement.
* Provide technical assistance to employees for daily IT-related issues.
Operations & Administrative Responsibilities
* Maintain records of fuel consumption for company vehicles.
* Track vehicle servicing schedules, insurance renewals, pollution certificates, and preventive maintenance.
* Monitor and manage FASTag balances, recharge status, and transaction records.
* Maintain vehicle documentation and ensure compliance with organizational policies.
* Prepare periodic reports related to vehicle expenses, fuel usage, and maintenance history.
* Coordinate with drivers, transport vendors, and service centers to ensure smooth fleet operations.
* Assist in maintaining operational records and documentation as assigned by management.
General Responsibilities
* Maintain accurate records and reports of assigned tasks.
* Follow organizational policies and standard operating procedures.
* Support other departments with operational activities whenever required.
* Handle additional responsibilities assigned by management from time to time.
Required Skills
* Basic knowledge of computer hardware and peripherals.
* Understanding of Windows operating systems and common software installation.
* Basic troubleshooting skills for hardware, software, printers, and networking.
* Good organizational and documentation skills.
* Familiarity with Microsoft Office (Excel, Word, Outlook).
* Ability to coordinate with internal teams and external vendors.
* Good communication and problem-solving skills.
* Ability to multitask and manage operational responsibilities efficiently.
Preferred Qualifications
* Diploma/Bachelor's degree in Computer Science, Information Technology, or a related field.
* 0–2 years of experience in IT Support or a similar operational role.
* Experience in IT asset management or fleet management will be an added advantage.
Key Competencies
* Technical troubleshooting
* Time management
* Attention to detail
* Record keeping and documentation
* Coordination and communication
* Accountability and ownership
* Teamwork
* Willingness to learn and adapt
Working Conditions
* Primarily office-based with occasional travel between company locations, service centers, or vendor sites when required.
* May be required to respond to urgent IT support requests outside regular working hours in exceptional situations.
Pay: ₹12,000.00 - ₹18,000.00 per month
Work Location: In person
