Company: Niyo Solutions Inc.
Location: hyderabad
Experience: 2–3 Years
Education: Bachelor's Degree
Job Type: Full-time | On-roll
Job Summary
We are looking for a Customer Relationship Manager – Niyo Express to provide doorstep customer service, complete product handover and demonstrations, support KYC and onboarding, and generate referrals for Niyo's products and services.
The role involves direct interaction with customers, particularly HNI customers, and requires strong communication, presentation, customer service, and sales skills.
Key Responsibilities
- Visit customers at their location for product delivery, fulfilment, KYC, onboarding, and activation.
- Handle customer queries and provide appropriate solutions during doorstep interactions.
- Demonstrate Niyo Global Forex Cards and explain product features and benefits.
- Cross-sell products such as Forex cards.
- Build and maintain strong customer relationships.
- Generate referrals and identify opportunities for additional product placements.
- Maintain proper lead status mapping and follow defined escalation processes.
- Participate in product and process training and maintain updated product knowledge.
- Ensure a professional and positive customer experience while representing the Niyo brand.
Requirements
- Bachelor's degree in any discipline.
- Minimum 2 years of experience in customer-facing sales or service roles.
- Excellent communication skills in English and Hindi.
- Proficiency in the local language.
- Strong interpersonal and relationship-building skills.
- Ability to interact effectively with HNI customers.
- Proactive attitude with strong ownership and customer focus.
- Ability to work independently as well as in a team.
- Experience in financial product sales/service will be an added advantage.
- Personal two-wheeler preferred due to the field-based nature of the role.
Key Skills
Customer Relationship Management, Customer Service, Field Sales, Relationship Management, Customer Acquisition, Cross Selling, Referral Generation, Forex Products, Forex Cards, International Travel Insurance, E-SIM, KYC, Customer Onboarding, Product Demonstration, HNI Customer Handling, Lead Management, Sales & Service, Financial Products.
Compensation & Benefits
- Competitive salary with performance-based incentives.
- Full-time position on company payroll.
- In-city field joining.
- Local travel expenses reimbursed as per company policy.
- Group Medical Insurance.
- Personal Accident Insurance.
- Term Life Insurance.
- Comprehensive training on sales and product knowledge.
Pay: Up to ₹350,000.00 per year
Work Location: In person
