Core Responsibilities
- Outbound Calling: Proactively call prospective leads to pitch products/services and generate sales.
- Inbound Support: Handle incoming calls to resolve customer inquiries, complaints, and service issues.
- Sales Conversion: Achieve daily, weekly, and monthly sales targets.
- Database Management: Maintain accurate, up-to-date call logs and customer data in CRM software.
- Objection Handling: Persuasively address customer objections and convert rejections into opportunities.
- Relationship Management: Build rapport with clients to ensure customer satisfaction and loyalty.
- Payments Follow Ups :- Ensuring Payments realisation on Time
Key Requirements
- Experience: Proven experience as a telecaller, telesales executive, or in a similar customer service/sales role.
- Communication: Excellent verbal communication and interpersonal skills in required languages.
- Technical Skills: Proficiency in Microsoft Office and CRM tools.
- Soft Skills: Strong negotiation, persuasion, and active listening skills, with the ability to work in high-pressure, target-driven environments.
- Education: High school diploma or equivalent; a bachelor's degree is a plus. Betterteam +5
Common Performance Metrics
- Number of calls made per day.
- Conversion rate of leads to sales.
- Average call duration and quality scores.
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
