To assist customers in selecting optical products, achieve sales targets, and provide excellent customer service while ensuring smooth store operations and customer satisfaction.
1. Customer Service & Sales
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Welcome customers and assist them in choosing frames, lenses, and accessories.
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Recommend products based on customer needs, lifestyle, and budget.
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Explain lens options, product features, and ongoing offers.
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Ensure a pleasant and professional shopping experience.
2. Sales & Business Growth
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Achieve individual and store sales targets.
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Promote additional products through upselling and cross-selling.
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Stay updated on new products and promotions.
3. Store Operations
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Prepare job cards, billing, and sales orders accurately.
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Maintain product displays and store cleanliness.
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Assist with stock checking and report shortages or damages.
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Process customer payments correctly.
4. Customer Follow-up
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Follow up on order deliveries, repairs, and pending purchases.
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Handle customer enquiries, warranty claims, and after-sales service.
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Maintain customer records for future follow-up and promotions.
5. Optical Dispensing
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Verify prescriptions before processing orders.
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Ensure accurate spectacle fitting and final quality checks.
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Educate customers on the proper use and care of eyewear.
6. Administrative Responsibilities
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Maintain accurate sales and customer records.
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Update customer information in CRM software.
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Perform other duties assigned by the Store Manager or HR.
