- Receive service requests through phone, email, walk-ins, or help desk software.
- Log and assign complaints or work orders to the appropriate maintenance team.
- Track the status of service requests and ensure timely closure as per SLA.
- Follow up with technicians and users to ensure customer satisfaction.
- Maintain accurate records of complaints, work orders, and resolutions.
- Prepare daily, weekly, and monthly help desk reports.
- Coordinate with MEP, Housekeeping, Security, and other facility teams.
- Handle visitor and customer inquiries professionally.
- Escalate unresolved or critical issues to the Help Desk Supervisor or Facility Manager.
- Maintain confidentiality of customer information and company records.
- Ensure compliance with company policies and service standards.
Pay: ₹23,000.00 - ₹28,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
