The Key Skills Required.
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Application knowledge M365 standard apps
The following apps are in focus for the standard application app
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M365 administrator
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M365 Access Packages
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M365 Office Macros & Add-Ins
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Planner &To Do
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One Note
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Whiteboard
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Forms
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Workday Teams App
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Application knowledge MS Teams
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Responsible for providing ITSM support to the business and customers.
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Create and maintain documentation and operational procedures.
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Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity.
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Application knowledge One drive
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Deployment of Infrastructure improvements on Client environments
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Assist in maintaining and deploying other Client applications and environments
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Leading initiatives for researching and deploying new applications
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Coordinating various IT Staff and Operations
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Assist in managing Support Services and related deliverables
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Working with End-Users and Vendors to support applications and environments
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Working with Client Stakeholders on strategy and vision
Supporting Client initiatives remotely and on premise
Should possess very good knowledge in the areas of :
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In-depth knowledge of M365 related services and experience is a must.
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Proof point experience is a plus.
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Expert understanding of Microsoft Exchange Online.
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Experience with Microsoft Teams.
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Solid understanding of ITIL/ITSM best practices.
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Experience with Email archiving/retention solutions a plus.
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Ability to work independently and as part of a team.
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Certifications in this field are a plus.
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Strong analytical and problem-solving skills and detail oriented.
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Firm knowledge of technical details of SMTP / e-mail in general and therefore to analyse e-mail headers in order to determine additional data such as real origin etc.
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Expert regarding the operation of Outlook & Exchange from a user’s perspective
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Firm grasp of phishing techniques and e-mail based attack patterns
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Ability to prioritize workload and consistently meet deadlines.
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Strong organizational skills; attention to detail.
Preferable (Nice to have) skill
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Relevant professional certifications, such as MS 500, MS 700 certifications.
