- Handle inbound and outbound calls, emails, and chat support for broadband customers.
- Address queries regarding new connections, billing, plan details, and service upgrades.
- Guide customers through troubleshooting steps for connectivity or speed issues.
- Log and track service complaints in the CRM system.
- Coordinate with the technical team for service disruptions or escalations.
- Ensure timely resolution of complaints within SLA (Service Level Agreement).
- Assist customers with bill clarification, payment methods, and outstanding dues.
- Support requests related to refunds, overcharges, or account updates.
- Handle disconnection requests professionally and offer retention solutions.
- Promote upgraded broadband plans, add-on services, and value-added features.
- Maintain accurate records of customer interactions and transactions.
- Provide daily/weekly reports on customer concerns, trends, and feedback.
Job Type: Full-time
Pay: ₹13,500.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
