Huge openings for Immediate Joiners!!!
Role: Quality Analyst (International BPO)
- Minimum 4 years of experience in International Inbound Voice Process
- Currently working as a Quality Analyst (on paper)
- Work From Office position
- We are looking for immediate joiners
- Excellent communication skills are mandatory
Location: Bangalore / Hyderabad
Shift: 6PM-3AM / 7PM-4AM
Both the way cab available
5 Days working (Saturday & Sunday fixed off)
Qualification: Any Graduate (Mandatory)
Skills:
· Able to perform Quality Audits.
· Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
· Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
· Ability to improve and/or transform teams processes across functions within the organization.
· Ability to understand basic data and take appropriate action.
· Ability to drive individual and team efficiency and productivity through effective and efficient metric management.
· Ability to coach, train, and motivate employees and evaluate their performance.
· Ability to strategically lead and develop team towards improved performance.
· Ability to delegate and manage work loads and projects across functions within the organization.
· Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools.
· Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.
Interview Rounds:
- SVAR Assessment
- Voice & Accent (V&A) Round
- Operations Round
Call/WhatsApp Vinodhini – HR @ 9087726632
Send your CV now!
Job Types: Full-time, Permanent
Pay: ₹650,000.00 - ₹750,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Education:
Experience:
- Quality Analyst: 1 year (Required)
- International Inbound Voice Process: 4 years (Required)
Shift availability:
Work Location: In person
