Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Data Center Facility Design
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve operational processes and enhance system stability.
- Mentor junior team members to support their professional growth and development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Data Center Facility Design.
- Strong knowledge of infrastructure management and system architecture related to data centers.
- Experience in troubleshooting complex technical issues within critical business environments.
- Ability to coordinate with cross-functional teams to implement effective solutions.
- Familiarity with monitoring tools and incident management processes.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Data Center Facility Design.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
