Job Summary
We are seeking a skilled and focused IT Support Engineer to provide first- and second-level technical support for our end-users, hardware, software, and basic infrastructure components. The role ensures minimal downtime, high user satisfaction, and smooth day-to-day IT operations. You will handle a wide range of incidents and service requests while contributing to knowledge base improvements and preventive maintenance in a modern hybrid IT environment.
Key Responsibilities
- Provide timely technical support.
- Diagnose and resolve hardware, software, operating system (Windows 10/11, macOS, limited Linux), application, and peripheral issues for desktops, laptops, mobile devices, and printers.
- Install, configure, and support standard software packages, Microsoft 365 suite , antivirus/endpoint protection, and VPN clients.
- Manage user accounts, permissions, and access requests in Active Director.
- Troubleshoot basic network connectivity issues (Wi-Fi, LAN, VPN, proxy) and escalate complex problems to network or systems teams.
- Perform hardware troubleshooting, imaging/reimaging of devices, and basic repairs or coordinate with vendors for warranty support.
- Support remote and hybrid workforce, including secure remote access setup and mobile device management (Intune or similar).
- Document resolutions in the knowledge base and contribute to self-service articles to reduce ticket volume.
- Participate in on-call rotation (if applicable) and assist with IT infrastructure-related projects (e.g., workstation refresh, software rollouts).
- Monitor and report recurring issues to help prevent future incidents and improve IT services.
Required Qualifications & Skills
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 3–5+ years of hands-on experience in IT support / helpdesk / desktop support role.
- Strong knowledge of Windows OS.
- Solid understanding of IT infrastructure .
- Experience with endpoint management tools and remote support tools.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
