We are looking for a highly motivated Executive / Senior Executive – Lead Optimization to manage inbound leads, conduct effective customer conversations, qualify prospects and maximize lead-to-appointment and lead-to-sale conversion.
The ideal candidate will have strong telesales, lead management, customer engagement and sales closure experience, with the ability to understand customer requirements, build trust, overcome objections and drive prospects toward successful appointments and conversions.
This role is ideal for a target-oriented professional who can perform effectively in a high-volume, fast-paced customer engagement environment.
Key Responsibilities:-
- Handle inbound and outbound customer calls and respond promptly to new leads.
- Follow up with prospects through telephone, email and other approved communication channels.
- Understand customer requirements, concerns and expectations and provide relevant information about products and services.
- Qualify leads based on customer need, interest, budget, location and purchase intent.
- Convert qualified leads into appointments, consultations and sales opportunities.
- Drive lead nurturing through structured and timely follow-ups.
- Build strong customer relationships throughout the sales journey.
- Handle customer objections professionally and use appropriate objection-handling and closing techniques.
- Explain products and services clearly, accurately and confidently.
- Maintain accurate lead, customer and interaction records in CRM/software/web-based platforms.
- Update inquiry sheets, follow-up status, appointment details and conversion information.
- Ensure no qualified lead is missed through effective follow-up tracking and pipeline management.
- Coordinate with internal sales, operations and service teams to ensure a smooth customer journey.
- Meet individual and team-level lead conversion, appointment and sales targets.
- Analyze lead quality and identify opportunities to improve conversion rates.
- Maintain confidentiality of customer and business information.
- Stay updated on company products, services, pricing, promotions and customer offerings.
- Prepare and maintain basic reports related to calls, leads, follow-ups, appointments and conversions.
- Contribute ideas and process improvements to enhance overall lead optimization and sales effectiveness.
Key Performance Areas:-
The selected candidate will be expected to contribute to:
- Lead-to-contact ratio
- Lead qualification rate
- Follow-up effectiveness
- Appointment conversion
- Lead-to-sale conversion
- Sales closure
- Customer engagement and retention
- CRM/data accuracy
- Daily calling and follow-up productivity
- Achievement of assigned sales targets
Required Skills & Experience:-
- 2–5 years of experience in telesales, inside sales, lead generation, customer acquisition or lead management.
- Minimum 2+ years of hands-on experience in high-volume telesales/customer calling preferred.
- Proven track record of lead conversion and sales closure.
- Strong verbal communication and interpersonal skills.
- Excellent customer handling and relationship-building capabilities.
- Strong objection-handling, negotiation and closing skills.
- Ability to understand customer requirements and recommend suitable solutions.
- Comfortable making a high volume of outbound and follow-up calls.
- Strong follow-up discipline with excellent lead tracking skills.
- Proficiency in MS Office, CRM platforms and web-based applications.
- Good working knowledge of Windows-based systems and online tools.
- Strong organizational and multitasking abilities.
- Ability to prioritize leads based on urgency and conversion potential.
- Strong problem-solving and decision-making skills.
- Ability to work independently while contributing effectively to a target-driven team.
Preferred Candidate Profile:-
- Experience in wellness, healthcare, beauty, fitness, hospitality, premium services or consultative sales will be an advantage.
- Candidates with experience handling high-value or consultation-based sales are preferred.
- Strong customer-centric approach with a professional telephone presence.
- Comfortable working with sales targets and performance metrics.
- Results-oriented professional with a strong ownership mindset.
- Immediate joiners or candidates with a maximum 15-day notice period preferred.
Why Join This Opportunity?
- Opportunity to work with an established organization in the wellness and personal care services sector.
- Exposure to structured lead management and customer conversion processes.
- Opportunity to develop expertise in inside sales, customer acquisition and lead optimization.
- Performance-driven environment with opportunities for professional growth.
Key Skills / Indeed Keywords:-
Telesales | Inside Sales | Lead Management | Lead Generation | Lead Conversion | Sales Closing | Customer Acquisition | Customer Relationship Management | CRM | Customer Service | Inbound Calling | Outbound Calling | Follow-up | Appointment Booking | Sales Negotiation | Objection Handling | Telecalling | MS Office | Data Entry | Lead Optimization
Pay: ₹500,000.00 - ₹600,000.00 per year
Application Question(s):
- Do you have 2+ years of experience in telesales, lead follow-up, or customer calling in a high-volume environment?
- Do you have proven experience in converting leads and successfully closing sales over calls?
- Are you comfortable using MS Office, web-based applications, and CRM/software to accurately record and manage customer inquiries?
- What are your Current CTC, Expected CTC and Notice Period?
Education:
Experience:
- telesales, inside sales, lead generation: 5 years (Required)
Location:
Work Location: In person
