JOB DESCRIPTION
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase as a part of the Network Rapid Response Team, your endless curiosity about technology will help you propel innovation and your career
Job Responsibilities
- Own and drive production incident management, including triage, restoration, communications, escalation, and post-incident actions.
-
Lead problem management to identify root cause, implement corrective actions, and reduce recurrence through durable remediation.
-
Execute and govern change management activities, ensuring changes are assessed for risk, validated, documented, and aligned to resiliency/security expectations.
-
Manage service delivery responsibilities including lifecycle management, service evolution, and operational readiness for new capabilities.
-
Serve as the primary customer interface for day-to-day operational issues, queries, and status updates.
-
Define, maintain, and improve MIS/operational reporting requirements to support process health, capacity planning, and service performance.
-
Utilize enterprise-authorized AI capabilities to accelerate monitoring, capacity analysis, and documentation, validating outputs and handling data per sensitivity/security requirements.
-
Apply reuse-first and automation/AI-assisted approaches to identify recurring risks and improve remediation workflows and provide technical leadership as a team lead and/or SME; coach and mentor less experienced engineers.
-
Contribute to functional goals, priorities, and service objectives aligned to overall GT strategy.
-
Create and maintain high-quality runbooks, procedures, and operational documentation; independently apply critical thinking and sound judgment and advocate for customers during infrastructure- or business-critical events, ensuring timely decision-making and clear communications
Required qualifications, skills and capabilities
- BE/BS degree or equivalent with 3+ years of experience in Network Operation
-
Expertise in one or multiple Network Technologies: Routing & Switching (LAN, WAN) IP Services (Load Balancing, Bluecoat Proxies and Firewalls), Datacenter Technologies (Nexus, ASR, VXLAN, Cisco ACI / SIMPL, Arista Fabric), Optical (Ciena)
-
Experience working in a banking, exchange or technology type environment within a global organization
-
Understand Network infrastructure components and how they are tracked and managed in various systems
-
Executes within a customer-centric environment
-
Ability to use (or learn) scripting languages such as Python, Ansible, etc.
-
Experience in Protocol Analyzers (Cpacket, BigSwtich, Wireshark, Riverbed)
-
Experience in capacity/monitoring management tools (Splunk, SevOne, ThousandEyes)
-
Strong communication skills – written and verbal
Must be flexible, hands on and able to work in a fast paced, high pressure, client-focused and collaborative environment
-
Preferred qualifications, capabilities, and skills
- Demonstrated success leading as a Team Lead/SME in operationally critical environments.
-
Depth in enterprise-scale observability, capacity engineering, and operational excellence practices.
ABOUT US 