Potion: Professional Global Technical Service Engineer
Responsibilities:
- Actively involved in post-sales and pre-sales solution support activities.
- Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely.
- Perform testing and troubleshooting techniques to identify and resolve the technical issues.
- Perform root cause analysis of issues.
- Contribution to knowledge base of the team.
- Preparation of technical documentation for customers.
- Provide status and resolution communication to internal and external stakeholders.
Experience and Personal Skills:
- Work Experience: 2 to 3 Years.
- Education: Engineering degree (B.E./ B. Tech.)
- Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution is an advantage.
- Ethernet layer-2 Protocol: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM.
- Ethernet layer-3 Protocol: Basic Routing, MPLS, BGP, IPsec.
- Working experience with testers like VeEX, Viavi (JDSU), Spirent.
- Optional: Knowledge in TDM network (E1 & SDH) is an advantage.
- Optional: Knowledge in Virtualization (SD-WAN).
- Optional: Knowledge in Linux operating system.
- Proven presentation skills and experience with external customers.
- Excellent written and verbal communications skills to handle global customers.
- Problem solver. Self-starter.
- Performs well under pressure.
- Willingness to perform a variety of tasks in a start-up mode.
- The ability to travel (local or abroad) to support customer.
- Location: Ghatkopar West, Mumbai, India
Website:
Pay: ₹500,000.00 - ₹900,000.00 per year
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid time off
- Provident Fund
Education:
Experience:
- Networking: 2 years (Preferred)
Work Location: In person
