Job Summary
We are seeking a highly motivated and persuasive Shift Team Assistant Manager to join our expanding team. This pivotal role involves proactive engagement with potential clients, primarily within the UK healthcare sector, to present our services and secure new business. The successful candidate will possess exceptional English communication skills, a confident phone presence, and a genuine passion for customer interaction and sales. This role requires significant flexibility to work across various shifts and to cover shifts as needed, in addition to managing staff.
Note: This is an office-based position and does not offer work- from-home flexibility. Night shift preferred.
Key Responsibilities
Initiate outbound calls to prospective clients from provided leads and cold lists.
- Respond to inbound enquiries with professionalism and enthusiasm.
- Articulate our service features and benefits clearly and compellingly to customers.
- Cultivate strong rapport with prospects and accurately identify their needs.
- Address objections confidently and effectively close sales.
- Consistently achieve or exceed daily, weekly, and monthly sales targets.
- Conduct timely follow-ups with prospects to nurture leads through the sales pipeline.
- Deliver outstanding customer service and cultivate enduring client relationships.
- Manage and oversee a team of sales representatives during assigned shifts.
- Provide training, guidance, and support to team members to ensure performance targets are met.
- Monitor team performance, provide constructive feedback, and conduct performance reviews.
- Step up and cover shifts as needed to ensure continuous operations.
Working Hours
This is a full-time position.
- Flexibility is essential to work across the following shifts and cover as needed:
1. 09:00 AM to 6:00 PM (IST)
2. 10:00 AM to 7:00 PM (IST)
3. 11 AM to 08.00 PM (IST)
4. 7:00 PM to 4:00 AM (IST)
5. 9.00 PM to 6.00 AM (IST)
Holiday Entitlement
- 24 days paid holidays per year.
Requirements
- Proven experience in phone-based sales, telemarketing, or customer service.
- Exceptional spoken and written English communication skills.
- A confident, clear, and friendly telephone manner.
- Strong ability to quickly learn and retain product knowledge.
- Excellent persuasion and negotiation abilities.
- Goal-oriented and highly self-motivated. Proficiency in basic computer skills.
- High School Diploma or equivalent; further education is a plus.
- Proven experience in a supervisory or team lead role, with staff management responsibilities.
Must be highly flexible and able to work across various shifts, including nights, and cover shifts as required.
What We Offer
A competitive base salary of ₹25000 - ₹35000 per month, Comprehensive training and ongoing support to ensure your success. A friendly, collaborative, and supportive team environment. Significant opportunities for career growth and professional advancement within a growing UK healthcare company.
How to Apply
Please submit your CV and a brief cover letter, highlighting your relevant experience, staff management skills, and flexibility, to [email protected].
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many staff members are you leading in your team?
Experience:
- HR sourcing: 1 year (Required)
Language:
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
Work Location: In person
