- Welcome and assist students, parents, visitors, and other guests in a professional manner.
- Handle incoming and outgoing calls and respond to enquiries regarding courses and university admissions.
- Make regular follow-up calls to students regarding university admission procedures, application status, document submission, and admission deadlines.
- Follow up with students who have shown interest in university admissions and guide them through the next steps.
- Coordinate with the admission and academic teams to ensure smooth processing of student enquiries.
- Maintain and update student enquiry and follow-up records.
- Schedule appointments, counselling sessions, and meetings with students and parents.
- Provide accurate information about courses, universities, admission procedures, eligibility, and documentation requirements.
- Handle front office administration, including visitor management and basic office coordination.
- Maintain a professional and welcoming reception area.
- Follow up with prospective students through phone calls and WhatsApp when required.
- Prepare daily follow-up reports and update the status of each enquiry.
- Support the team in achieving university admission and student enrolment targets.
- Perform other administrative and telecalling duties assigned by the management.
Requirements
- Minimum qualification: Plus Two / Diploma / Bachelor's Degree.
- Good communication skills in English and Malayalam.
- Previous experience in front office, telecalling, customer service, or education counselling is preferred.
- Basic knowledge of computers, MS Office and email.
- Good interpersonal and follow-up skills.
- Ability to handle multiple enquiries and maintain records properly.
- Friendly, confident, and professional personality.
- Candidates with experience in educational consultancy or student admissions will be preferred.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
