Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex environments to maintain system stability and support business continuity through timely resolution of technical challenges.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system reliability and performance through effective troubleshooting and root cause analysis.
- Facilitate knowledge sharing and mentoring within the team to enhance overall technical capabilities.
- Coordinate with cross-functional teams to ensure alignment on issue resolution and system enhancements.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong understanding of network protocols, architecture, and infrastructure components.
- Experience with monitoring and diagnostic tools to identify and resolve network-related issues.
- Ability to analyze complex system interactions and provide effective solutions.
- Familiarity with incident management and problem resolution processes.
- Excellent communication skills to collaborate with diverse technical teams and stakeholders.
Additional Information:
- The candidate should have minimum 5 years of experience in Network Infrastructures.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
