Job Description: Professionals in this group are responsible to manage inbound calls , queries via email and chat and customer service enquiries in German. Individuals identify and assess customer's needs and work with the team to resolve issues.
Responsibilities: They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues in German. These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.
Qualifications: Graduate 0 - 1 year
