International Customer Service Executive – Voice Process
Hiring For: Leading MNC
Job Location: Mansarovar, Jaipur
CTC Offered: ₹26,000 – ₹35,000 + Performance Incentives + Travel Allowance / Cab Facility
Shift: Rotational Shifts, including Night Shifts
Working Pattern: 5.5 Days per Week
Job Overview
An excellent opportunity for candidates looking to build their career in international customer service. You will be responsible for handling voice-based interactions with customers from the US, understanding their requirements, and ensuring their concerns are resolved effectively.
Key Duties
- Respond to and manage incoming customer calls.
- Support customers with queries involving orders, payments, billing, returns, accounts, and products.
- Understand the nature of customer issues and provide accurate resolutions.
- Enter and maintain customer interaction details in the company’s system.
- Work according to defined quality, compliance, and productivity standards.
- Maintain a polite, professional, and solution-oriented approach during customer interactions.
Candidate Profile
- Open to both graduates and undergraduates from any stream.
- 6 months or more of International Voice Process experience will be an advantage.
- Freshers with strong English-speaking abilities can also be considered.
- Excellent verbal communication and interpersonal skills are essential.
- Must be comfortable working rotational shifts, including night shifts.
- Willingness to work on rotational weekly offs is required.
- Candidates who can join immediately will be preferred.
Hiring Stages
1. HR Discussion
2. Operations Round
Benefits
- Performance-based incentive structure.
- PF, ESI, and applicable statutory benefits.
- Professional development and internal growth opportunities.
- Opportunity to gain experience handling international customers.
Pay: ₹26,000.00 - ₹35,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
