Key Responsibilities1. Product Catalogue Management
- Create, upload, and maintain product listings on Shopify.
- Ensure all product information, including descriptions, pricing, discounts, images, variants, and specifications, is accurate and up to date.
- Maintain catalogue consistency across all online sales channels.
- Monitor and correct listing errors, missing information, and product availability.
2. Order Management
- Process customer orders accurately and within the defined timelines.
- Coordinate with warehouse and fulfilment teams to ensure timely dispatch.
- Monitor pending, cancelled, and delayed orders.
- Handle returns, exchanges, and refunds according to company policy.
3. Payment Reconciliation
- Verify and reconcile daily payments received through Stripe, Paytm, GoKwik, and other payment gateways.
- Investigate and resolve payment discrepancies.
- Maintain accurate payment reconciliation records.
- Coordinate with the Finance team for unresolved payment issues.
4. Logistics Coordination
- Coordinate with courier and logistics partners for order dispatch and delivery.
- Monitor shipment tracking and delivery status.
- Manage Return to Origin (RTO) cases.
- Resolve Non-Delivery Report (NDR) cases through timely coordination with customers and courier partners.
- Communicate shipment updates to internal teams when required.
5. Inventory Management
- Perform daily inventory reconciliation between Warehouse, Shopify, and retail stores.
- Identify and resolve inventory discrepancies.
- Ensure inventory accuracy across all systems.
- Coordinate with stores and warehouse teams for stock corrections.
6. Customer Support Coordination
- Assist in resolving customer queries related to orders, products, payments, and deliveries.
- Work closely with customer service teams to ensure timely issue resolution.
- Maintain high standards of customer satisfaction.
7. Reporting & Analysis
Daily
- Inventory reconciliation report.
- Daily order status report.
- Website sales report.
- Payment reconciliation report.
- Dispatch, RTO, and NDR status report.
Weekly
- Product-wise sales analysis.
- Stock availability report.
- Production requirement recommendations.
- Inventory discrepancy report.
Monthly
- Website sales performance report.
- Payment reconciliation summary.
- Inventory accuracy report.
- Returns and refunds analysis.
- Logistics performance report.
Skills & Competencies
- Strong knowledge of Shopify.
- Understanding of e-commerce operations and order fulfilment.
- Experience with inventory management systems.
- Knowledge of payment gateways and reconciliation processes.
- Strong analytical and problem-solving skills.
- Excellent attention to detail.
- Good communication and coordination skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Excel and reporting.
Preferred Qualifications
- Bachelor's degree in Commerce, Business Administration, or a related field.
- 2–4 years of experience in e-commerce operations or online marketplace management.
- Experience working with ERP or inventory management software is an advantage.
Key Performance Indicators (KPIs)
- Product catalogue accuracy.
- Timely order processing and fulfilment.
- Inventory accuracy.
- Payment reconciliation accuracy.
- Reduction in RTO and NDR cases.
- Timely submission of operational reports.
- Customer issue resolution within defined timelines.
- Overall website operational efficiency.
Pay: ₹32,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
