Mumbai, Maharashtra
Job Summary
Job Description – Data Program Manager (PHI)
Role Title - Senior Data Program Manager
Location - Mumbai (Preferred)
Experience
15+ years overall experience with at least 8+ years managing large-scale Data & Analytics programs.
Role Purpose
Lead and govern strategic Data & Analytics programs for Prudential Health Insurance (PHI), ensuring delivery excellence, stakeholder satisfaction, quality compliance, and effective program governance across multiple workstreams. The role will act as the single point of accountability for program execution, customer engagement, risk management, reporting, and delivery assurance.
Key Responsibilities
Key Responsibilities
Program Governance & Delivery Management
Drive end-to-end delivery of Data & Analytics initiatives across multiple teams and vendors.
Establish strong governance mechanisms including Steering Committees, Weekly Governance Reviews, RAID management, and executive reporting.
Track program health, milestones, dependencies, financials, risks, and quality metrics.
Ensure delivery commitments are met on schedule, budget, and quality expectations.
Customer & Stakeholder Management
Act as the primary interface for PHI leadership and business stakeholders.
Build trusted relationships with customer executives and delivery teams.
Drive issue resolution and manage escalations proactively.
Lead executive-level discussions, status reviews, and strategic planning sessions.
Quality & Process Excellence
Improve delivery quality through governance reviews, quality gates, and best practices.
Implement metrics-driven monitoring for defects, rework, delivery slippage, and productivity.
Ensure compliance with Agile and enterprise delivery standards.
Drive continuous improvement initiatives across teams.
Jira, Agile & Project Management Excellence
Establish Jira governance and reporting standards.
Ensure sprint planning, backlog management, estimation, velocity tracking, and release planning are effectively managed.
Develop transparent dashboards and reporting for customer and leadership reviews.
Monitor and improve Agile maturity across teams.
RAID & Escalation Management
Own Risks, Assumptions, Issues, and Dependencies (RAID) management.
Identify early warning signals and drive mitigation plans.
Ensure closure of customer concerns and action items within agreed timelines.
Data & Analytics Program Leadership
Manage Data Engineering, Reporting, Visualization, Cloud Data Platform, and Analytics initiatives.
Coordinate across business, technology, data architects, engineering, QA, DevOps, and operations teams.
Ensure successful delivery of data modernization and transformation initiatives.
Financial & Resource Management
Manage program budget, forecasts, utilization, and financial performance.
Plan capacity and resource requirements.
Optimize offshore-onsite delivery model while maintaining quality and customer satisfaction.
Skill Requirements
Mandatory Skills
Program Management
Large-scale Program Management
Delivery Governance
Executive Stakeholder Management
Customer Escalation Management
Financial Management
Vendor Management
RAID Management
Data & Analytics
Data Warehousing
Data Engineering
ETL & ELT Platforms
Data Governance
Reporting & BI Platforms
Cloud Data Platforms (AWS/Azure/GCP)
Agile & Tools
Jira
Confluence
Agile / Scrum
SAFe (preferred)
Power BI / Reporting Dashboards
Preferred Industry Experience
Insurance (High Preference)
Health Insurance / Life Insurance
Financial Services / Banking
Preferred Exposure
Prudential ecosystem
Data migration and modernization programs
Customer-facing managed services engagements
Multi-vendor environments
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