Company Description
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
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Answer telephone calls, emails, and online reservation requests promptly and professionally.
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Manage reservations using the restaurant reservation system (OpenTable, SevenRooms, ResDiary, or similar).
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Confirm, modify, and cancel reservations as requested by guests.
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Maintain accurate reservation records and guest profiles.
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Coordinate table assignments with the Restaurant Manager and Host/Hostess.
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Welcome guests warmly and assist with seating during busy periods.
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Handle VIP guests, special occasions, and special dining requests.
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Inform guests about restaurant policies, opening hours, dress code, and promotions.
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Maximize table occupancy while minimizing wait times.
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Follow up on no-shows and reservation confirmations when required.
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Handle guest complaints professionally and escalate issues when necessary.
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Maintain confidentiality of guest information.
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Ensure compliance with hotel and restaurant service standards and SOPs.
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Work closely with the Food & Beverage and Kitchen teams to ensure smooth service.
Qualifications
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Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.
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Minimum 1–2 years of experience in restaurant reservations, guest relations, front office, or food & beverage operations (fresh graduates may be considered for entry-level roles).
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Proficiency in reservation management systems (e.g., OpenTable, SevenRooms, ResDiary, Bookenda, or similar).
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Working knowledge of Microsoft Office (Word, Excel, Outlook).
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Excellent verbal and written communication skills in English; additional language skills are an advantage.
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Strong telephone etiquette and customer service orientation.
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Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
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Excellent organizational, time management, and problem-solving skills.
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Professional grooming, positive attitude, and commitment to hospitality standards.
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Flexibility to work shifts, weekends, and public holidays as required.
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Knowledge of restaurant operations, table management, and guest service standards is preferred.
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Certification in Hospitality, Customer Service, or Food & Beverage Operations is an added advantage.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
