Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the system or application. This role is dedicated to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of world-class systems. The practitioner carefully identifies client issues and thoughtfully designs effective resolutions, drawing upon extensive knowledge of the product to support seamless functionality and client satisfaction throughout daily interactions.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to improve operational processes and enhance system reliability.
- Mentor junior team members to foster professional growth and knowledge sharing.
- Coordinate cross-functional communication to ensure alignment on project goals and deliverables.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Enterprise Network Operations.
- Strong analytical skills to diagnose and resolve complex network and application issues.
- Experience with monitoring tools and incident management systems to maintain system health.
- Ability to interpret technical documentation and translate client requirements into actionable solutions.
- Excellent problem-solving capabilities with a focus on minimizing downtime and optimizing performance.
- Effective communication skills to liaise between technical teams and clients.
Additional Information:
- The candidate should have minimum 12 years of experience in Enterprise Network Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
