Role Overview:To provide technical support and assistance to students and educators, ensuring the smooth operation of software tools and systems in a blended learning environment. The role involves resolving software-related issues, assisting with technology integration, and ensuring effective communication and support to students via calls.
Responsibilities:
- Technical Support and Troubleshooting
- Provide prompt and effective technical support for various EdTech software and platforms used in blended learning.
- Resolve software-related issues faced by students, instructors, and other stakeholders, ensuring a seamless learning experience.
- Troubleshoot and resolve connectivity issues, login problems, and functionality errors on educational platforms.
- Assist with system configuration, installation, and updates for the necessary software tools.
- Student Interaction and Assistance
- Respond to incoming student calls and chat queries, assisting with troubleshooting, technical guidance, and software-related issues.
- Provide step-by-step instructions to students for resolving technical issues and offer advice on using software and platforms.
- Guide students on accessing course materials, submitting assignments, participating in virtual classrooms, and using other learning tools effectively.
- Maintain a positive and supportive attitude to enhance the overall student experience.
- Software Maintenance and Updates
- Monitor and ensure that software is up-to-date and functioning correctly.
- Collaborate with the IT team to identify and implement software patches, updates, or new features.
- Work with Developers to improve or modify software based on feedback from students and faculty.
Skills:
- Ability to identify, analyze, and resolve software, hardware, and network issues effectively.
- Familiarity with common operating systems (Windows, macOS, Linux) and the ability to navigate them to resolve issues.
- Basic understanding of computer components, peripherals, and troubleshooting hardware issues such as printers, monitors, and other devices.
- Understanding of basic networking concepts, such as IP addresses, DNS, VPNs, and troubleshooting connectivity issues related to Wi-Fi or wired networks.
- The ability to explain technical issues and solutions in a clear, understandable manner for non-technical users.
- Remaining calm and empathetic when users encounter problems, ensuring they feel supported and understood, especially when they are frustrated or confused.
- Carefully listening to users' problems to accurately diagnose the issue and ensure a resolution that meets their needs.
- A focus on finding solutions, not just diagnosing problems. Always aiming to resolve user issues quickly and efficiently.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Work from home
Application Question(s):
- What is your expected salary?
Experience:
- Technical support: 1 year (Preferred)
Work Location: In person
