About the Company
Started in 2016 and funded by marquee investors such as Google, WestBridge Capital, and Info Edge, Adda247 is a B2C product-based company on a mission to solve India’s education challenges at the grassroots level. The multilingual EdTech platform provides 360-degree learning solutions catering to major educational needs across Tier II and Tier III cities, including online courses for competitive exams such as Banking, SSC, Teaching, Defence, GATE, JEE, NEET, UPSC, and State Exams. The company has also expanded into the K12 segment targeting state board students in smaller towns and cities. With over 15 million monthly active users and 2 million paid users, Adda247 is among India’s fastest-growing and most loved EdTech platforms.
Roles & Responsibilities
● Manage customer relationships to drive retention and growth through effective communication, issue resolution, and proactive engagement.
● Provide exceptional client support by responding promptly to queries, resolving issues efficiently, and ensuring high levels of customer satisfaction
● Collaborate with internal teams to resolve complex issues, escalating concerns when necessary while maintaining clear communication with customers.
● Develop strong relationships with students and clients by understanding their needs, identifying opportunities for engagement, and delivering suitable solutions.
● Ensure a seamless post-sales experience for learners and maintain high customer satisfaction metrics.
● Track customer feedback and share actionable insights with internal stakeholders for continuous improvement.
Desired Candidate Profile ● 1–4 years of experience in Customer Success, Student Support, Customer Service, or a similar role within the EdTech industry. ● Strong understanding of customer success principles, including retention strategies and engagement initiatives. ● Excellent communication and interpersonal skills. ● Problem-solving mindset with the ability to handle customer concerns effectively. ● Ability to work in a fast-paced, target-driven environment. ● Proficiency in CRM tools and customer support platforms is an added advantage.
Pay: ₹240,000.00 - ₹300,000.00 per year
Benefits:
- Health insurance
- Paid sick time
Work Location: In person
