About the Role:
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The Regional Account Executive is responsible managing the Tier-2 customers for the assigned location. He is responsible for managing the entire life-cycle of the existing customers of the sector assigned and winning new ones, individually taking responsibility of the top customers and prospects.
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The incumbent will report to the Regional Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Managing existing customers
- Customer retention
- Annual contract renewal with price increase
- Collection / DSO management
- Up-selling
- Business development (farming) from the existing customers
- Market survey, competitor analysis to understand gaps of our services.
- Support the service team by providing customer feedback.
- Attend other work-related duties as may be assigned from time to time.
Key Deliverable:
- Retention of assigned regional accounts of 95% +
- On-time customer contract renewal of 100%
- Price increase from existing customers of 10%
- Manage collection and DSO as per set target
- Generate farming business from existing and new customers as per the Monthly, Quarterly and Yearly target set
Requirements
Competencies (Skills essential to the role):
- Strong interpersonal skills. Ability to work well with teams at the branches and with cross- functional teams at CO
- Excellent Customer Relationship management skills
- Collaborative leadership style
- Excellent interpersonal skills
- Problem-solving and analytical skills
- Proven track record of customer management and business development
- Ability to work with cross-functional teams
Educational Qualification / Other Requirement:
- Bachelor’s Degree (or its equivalent) with overall experience of at least 3 to 5 years spread across front line B2B sales, Account Management
- Fair knowledge of the geography in which the position will be based
- Good working knowledge of Word, Excel and PPT
Benefits
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation
